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Form of work Full time, permanent
As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base.
About You
To join us as a 1st Line Service Desk Engineer, you will need:
Previous experience providing IT support
Exemplary customer service and problem-solving skills
Experience of administering and supporting the latest Microsoft technologies
Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
The ability to build, configure, administer, and support all versions of Windows desktops
Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
Evidence of continued professional development
Specifically, you will:
Provide efficient and effective customer service to end-users and other stakeholders
Act as the first point of contact for technical service requests
Log and maintain chronological details throughout a service ticket lifecycle
Provide 1st line diagnosis and resolution with a high level of first-time fixes
Respond appropriately to more complex problems through escalation
Prioritise and manage your workload to ensure client SLAs are met
Our competitive benefits include:
Attractive remuneration packages
Optional accrued day off each month
An enjoyable career move in a growing business
Excellent learning and development opportunities
Free fruit and snacks in the office
A friendly and highly engaged work environment
Excellent learning and development opportunities
Exposure to a variety of IT environments and customers
We are a team that radiates strength, constantly evolving ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.
Other organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer.
Sounds good!
So, if you’re seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown or email applications to careers@techcellence.com.au
Applications without a cover letter may not be considered.
Techcellence is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
