Account Manager

• Utilise your industry knowledge in workers compensation  
• Provide clients and intermediaries with a high level of customer service 
• Work for an organisation that celebrates success with reward and recognition 

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,900 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We now have a rare opportunity available for multiple Account Managers to join the IFNSW portfolio based in Sydney CBD. You’ll help make a positive impact on someone’s life every day and you’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to ensure a high level of service delivery is provided to agencies through management of all aspects of the agency relationship, proactively responding to agency needs and requirements, supporting the resolution of complaints or issues in a timely manner and supporting training and technical support. 

This will be a multiple position commencing ASAP based in the Sydney office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Work in partnership with the IfNSW Business Unit to develop initiatives and maintain Agency engagement.
• Coordinate effective and timely delivery of service by all areas of the business to meet Agency needs.
• Managing claims reviews to ensure they are delivered to a high standard
• Developing and maintaining relationships with Agencies
• Delivery of EML’s stakeholder engagement model
• Creating and maintaining strong relationships with all stakeholders, internal clients and the management team by displaying our values and behaviours.
• Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
• Travel to regional and interstate offices may be required to meet business requirements. 

ABOUT YOU

• Demonstrated experience within a Workers Compensation environment in claims and/or injury management
• Demonstrated experience in business development or account management role, working within a fast-paced business environment is desirable 
• Must hold a current Drivers Licence 
• Sound analytical skills
• Excellent communication and presentation skills

WHAT WE OFFER 

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including: 

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to annual company incentive scheme
• Comprehensive learning and development support
• Companywide events to celebrate success
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Chantal on *********@eml.com.au