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Standards for customer satisfaction and retention.See more

addressAddressMelbourne, VIC
type Form of workFull-time
CategoryAccounting & Finance

Job description

Job Number 23057814
Job Category Finance & Accounting
Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

To maintain strong internal control in the hotel and compliance with Marriott ISOP. Carry out Accounts Payable, Income Audit Functions and verify all monies collected, ensure correct banking deposits and availability of adequate change supply. Monitor all house floats for accuracy and completeness. Assist in daily accounting duties.

CORE RESPONSIBLITIES

 Exceeding Customer Expectations - Providing services that are above and beyond following Brand Standards for customer satisfaction and retention.
 Modelling Appropriate Behaviours - Serving as a role model to demonstrate appropriate behaviours and grooming standards. Educate and exhibit Marriott Service Basics
 Know the Business - Obtain a solid knowledge of the Marriott Culture, hotel product including room types, rates, food and beverage outlets and other hotel features and guest facilities.
 Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Ensure 15 minutes of training is conducted and recorded daily and monthly team meetings occur.
 Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates/trainee, including setting performance standards and monitoring performance.
 Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
 Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
 Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
 Communicating, Monitoring, and Ensuring Safety Standards - Be aware, adhere to and communicate the importance of all Melbourne Marriott’s Occupational Health and Safety and Security policies and procedures and monitoring processes and procedures related to safety.
 Policies and Procedures – Support and abide with all Melbourne Marriott LSOP’s including those pertaining to Antidiscrimination, Sexual Harassment, Equal Employment Opportunity and Guarantee of Fair Treatment.
 Ethics & Integrity - Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity, fairness, respect, honesty and trust.
 Confidentiality & Security - Support the Marriott “Information Protection Policy” and conform to all requirements of the authority.
 Perform any reasonable task as requested by management.

CRITICAL TASKS

Accounts Payable (40%)

1. Entering of all outstanding invoices into the hotels accounts payable system, whilst ensuring correct assignment of general codes. Payment of all invoices on a timely basis.
2. Preparation of all cheques, including all manual cheques.
3. Monitoring and checking of all creditor statements to ensure the hotel remains ‘current’ in its payments, whilst also ensuring full recognition all potential expenditures.
4. Assist all department heads and managers with any expense related enquiries.
5. Ensuring prior to month-end all unpaid invoices are entered into the accounts payable system. Provide director of finance with a list of any required accruals.
6. Preparation and retention of all month-end related accounts payable reports including purchase journals, aged payables report and cheque registers.
7. Responding to all vendor queries on a timely basis.
8. Assist in other general accounting functions as needed or required by the accountant / purchasing officer / director of Finance.

General Cashier (10%)

1. Prepares and consolidates the hotel’s daily deposit and ensures accurate and timely banking of daily banking.
2. Audit hotel’s daily deposit and produce a ‘General Cashier Summary’ detailing all deposits and any discrepancies by individual cashier.
3. Issues and monitors all hotel cashier floats, including the maintenance of a complete and update file of all outstanding bank contracts. Ensuring the collection of all terminated and unused floats.
4. Perform an audit of all cashier and manager’s floats monthly and issue a note indicating the ‘statuses of the float (e.g., over/short).
5. Responsible for reviewing and paying all petty cash vouchers. All vouchers to be consolidated on a fortnightly basis and submitted to accounts payable for reimbursement.
6. Prepares foreign currency deposit and updates exchange rates weekly.
7. Maintains all safe deposit boxes. Under no circumstances should the General Cashier open any associates float without the presence of a witness.
8. Follow all SOP’s and LSOP’s pertaining to the General Cashier and cash handling.
9. Ensures that the General Cashiers office is restricted to all personnel except authorised accounting personnel.
10. Assist in other general accounting functions as needed or required by the Accountant / Director of Finance.

Income Audit (30%)

1. All revenue voids, rebate, returns and other credit will be audited daily to ensure proper authorisation.
2. Ensure hotel revenue controls are in compliance with Marriott SOP Front Office/Night Audit Control, Room Revenue Policy and Beverage Controls.
3. Ensure all back up data is filed accurately and efficiently; in order to be able to trace the source of all postings.
4. Report and investigate any discrepancies in Night Audit to senior management team on a weekly basis
5. Conduct weekly income audit review meeting with department heads on unresolved issues
6. Collect and record daily income audit review approval from Department Heads within 5 business days.
7. Ensure all cashiers (FO/F&B) are following proper shift closing procedures, conduct training for new associates
8. Performance audits on accordingly to Marriott Self-Assessment guideline.
9. Assist in other general accounting functions as needed or required by the Accountant / Director of Finance.

General Accounting Function (20%)

1. Assist hotel Accountant on monthly reconciliation of balance sheet accounts
2. Assist hotel Accountant with month end Journal entry and accrual process
3. Assist hotel accountant with Internal and External audit functions
4. Perform any other reasonable task requested by Accountant & Director of Finance

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Refer code: 725930. Standards for customer satisfaction and retention. - The previous day - 2023-10-11 02:40

Standards for customer satisfaction and retention.

Melbourne, VIC

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