Address
Form of work
Salary
Sales Support Admin / Customer Service Admin / Renowned Medical Devices Company
A chance to join a leading medical devices company based in Sydney (hybrid remote flexibility). This business is at the forefront of developing innovating advancements for the healthcare industry, using cutting edge technology to develop and manufacture state-of-the-art medical devices that are used by healthcare professionals worldwide.
As a growing business, this company have ambitious plans to upscale over the coming years and so presents great opportunity to develop into the role and increase responsibility as the teams develop.
You will be working directly alongside senior management who will be supporting your transition into the role, and you will be supporting business leaders and other cross-functional teams with administrative, sales, contract tasks.
Medical devices are amongst one of the fasted growing industries and offers a unique opportunity to be a part of life-changing medical enhancements in a technology driven environment.
This role would suit someone with previous customer service/sales support experience. Medical devices or pharmaceutical experience is desired but not essential.
Responsibilities
- Assist the sales team in managing customer accounts, maintaining accurate customer records, and updating the customer relationship management (CRM) system.
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide product information, technical support, and assistance to customers, ensuring their questions and concerns are addressed effectively.
- Coordinate with internal departments, including sales, marketing, and logistics, to ensure smooth order processing and timely delivery of products.
- Prepare and distribute sales and marketing materials, including product catalogues, brochures, and price lists.
- Generate sales reports, analyse sales data, and assist in preparing sales forecasts.
- Collaborate with the sales team to identify opportunities for cross-selling and upselling.
- Coordinate customer meetings, webinars, and events, including logistics and follow-up activities.
- Stay updated on industry trends, product knowledge, and competitors to provide informed support to customers.
Qualifications
- Proven experience in sales administration, customer support, or a similar role, preferably in the medical devices or healthcare industry.
- Strong organisational and multitasking skills with the ability to prioritise and meet deadlines.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Apply direct or contact Keeley Munday on 02 8310 5854 / kmunday@i-pharmconsulting.com for more information.
Title: Admin & Sales Support
Location: Sydney
Salary: Circa $75,000 plus superannuation
Associated Keywords: Sales support, Customer support, Medical devices, Healthcare industry, Customer service, Administrative tasks, CRM system, Product information, Technical support, Order processing, Sales reports, Cross-selling, Upselling, Customer meetings, Industry trends, Communication skills, Problem-solving, Data entry, Team collaboration, Medical devices.
