AddressAdministration & Customer Support Assistant
At ONA, coffee is our passion. As one of Australia’s leading specialty roasters, we are proud of our product, services and company culture. Together we work to enrich peoples lives and share the companies values of innovation, excellence and community.
Our wholesale entity is looking for an Administration & Customer Support Assistant who is organised, efficient, with an eye for detail and high level of accuracy. In this role you will demonstrate your superior customer service skills on a daily basis. You are an administration professional who has a positive approach in life and enjoys a fast pace environment.
Role Responsibilities:
· Report to the Office Manager and liaise with other departments
· Attend to all enquiries from customers and the general public
· Call clients regularly to develop strong relationships
· Responsible for ensuring the wholesale ordering system runs smoothly with respect to data entry
· In collaboration with the Dispatch Team perform daily cross checks, ensuring all orders are completed
· Analysis of invoices and statements discrepancies
· Prepare invoices, process deposits and payouts
· Maintain various database/schedules, ensuring that records are complete and current
· Record information, file forms and prepare some reports
· Updating ledgers, research and resolve discrepancies
· Assist in supporting the Office Manager & the Finance Department
· Other tasks as requested
Role Requirements
The successful applicant will need to demonstrate:
· Strong alignment of personal values to the ONA Values
· Courteous, professional manner, and excellent customer service skills
· Exceptional verbal and written communication skills
· Confident in communicating and collaborating at all levels of the business
· Knowledge of accounting & understanding accounting concepts
· Being proactive, honest and willing to help
· A passion to help customers and finding best solutions
· Attention to detail, very high level of accuracy and efficiency
· Great time management skills and the ability to prioritise multiple tasks
· A positive and caring approach to tasks and challenges presented
· Ability to work independently and work as part of a team
· Computer literacy and strong typing skills, including knowledge of MS Office and Xero
· Ethical behaviour when dealing with sensitive financial information
· Willingness to comply with all company, local, state, and federal financial regulations
· Current driver’s license
If you believe you possess the ONA values, the skills and want to join a growing and vibrant company, we are looking forwards to receiving your application.
This is a full time position based in Canberra
