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Gold Coast City Council

addressAddressGold Coast, QLD
type Form of workUpdating
salary SalaryUpdating
CategoryAdministrative

Job description

Inspired by lifestyle. Driven by opportunity.

That's the vision of the City of Gold Coast.

The City of Gold Coast is Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.

Why join the City of Gold Coast? What's in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and wellbeing with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. We have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action! 

About the position

The part time position, working 21 hours over a 3-business day week, provides effective and efficient administrative and customer service support to the Building Information Unit, researching building documentation within our data base, physical files, microfilm, electronically, maintaining information through the accurate and continual collection, analysis input and retrieval of data.

In this role you will

  • Process Copies of Plans applications by researching and investigating Council's electronic systems and hard copy files to locate correct plans, reports and certificates as requested by internal and external customers
  • Prepare timely distribution of internal and external Council correspondence in accordance with relevant legislation
  • Manage a range of tasks simultaneously to meet the required 15 and 25-day turnaround timeframe
  • Liaise with internal and external customers to respond to enquiries and resolve issues in a professional manner
  • Update the workload excel spreadsheet
  • Charge Sundry Debtor account where applicable and send Notice to pay through outlook to external customers
  • Process refunds when required
  • Check and process the generic email account and respond to enquiries through a timely manner.

About You

To be successful in this role will bring the following skills and expertise to our team:

  • Adaptable in using various software packages.
  • Well-developed interpersonal, written, and verbal communication skills and the ability to converse effectively with various stakeholders
  • Demonstrated ability to function effectively as a member of a team and to foster good relationships with other team members
  • Ability to prioritise and multi-task in a highly customer-focused environment, completing tasks to a high level of accuracy and meeting strict deadlines
  • Ability to exercise initiative, judgement and contribute knowledge and skills where procedures are not clearly defined
  • Sound experience using Outlook, Word, Excel, and Adobe
  • Sound knowledge of the building industry, understands building plans as well as proven researching and investigating skills to resolve issues
  • Demonstrate a can-do approach to all aspects of their role.

How to apply  

Click on the 'Apply' button below to complete your online application. Please upload your current resume and complete the screening questions demonstrating how you meet the requirements of this role. 

The City takes pride in ensuring we hire the right people for our roles and those employed with us are skilled, suitable, and will act in a manner that reflects our City values. Our selection process includes pre-employment checks, compulsory drug and alcohol testing and National Police Check (as required).

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply. 

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

Gold Coast City Council - The previous day - 2 weeks ago

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