Job description
The Opportunity
The Monash Residential Services are looking for experienced Admissions Officers for on-site delivery of complex administration. The Officers coordinate all daily operational aspects of resident admissions. This is achieved by processing all applications for accommodation at Monash Residential Services, managing the highest occupancy levels, providing the focal point for accurate and timely information regarding residency at Monash Residential Services, issuing all invoices for accommodation and related charges, and coordinating debt collection.
Supporting the Admissions Manager, Admission Officers will:
Act as a source of expert advice to the customer in relation to Monash Residential Services
Provide high-quality data entry and reports to key stakeholders to facilitate the management and care of residents on campus
Provide Accounts Receivables advice, support and information to the Research and Revenue Accounting Services staff, faculties/portfolios and external customers
Plan, participate and provide feedback in relation to a range of Monash Residential Services promotional events such as Change of Preference Day, Monash Open Day, accommodation expos and forums
Train, monitor and supervise others on standard admissions procedures and policies
To be successful in this role, the right applicants would:
Deliver exceptional resident experiences at every part of the journey including admissions, arrivals, departures and throughout their stay
Be an ambassador for MRS, positively representing and promoting our brand over the phone, by email and in person
Make recommendations to residents in terms of local area, policy and procedures, and other relevant information
Respond to and collect feedback, concerns or complaints from residents and follow up/report as required
Intermediate to advance knowledge of MSExcel would be essential in collating and reporting on data
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Knowledge of university systems including Starrez, SAP, Callista, G-Suite, Microsoft Office Suite or equivalents is highly desirable.
This role is full-time and onsite at our Clayton campus.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
At Monash we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role your experience doesn't need to align perfectly with every qualification in this job description, we encourage your application with enthusiasm.
Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.
Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
To apply, simply submit your CV along with a cover letter that addresses your suitability for the role. A document addressing the Key Selection Criteria is not required. Please refer to "How to apply for Monash Jobs".
Enquiries
Mr Jeremy Longstaff, Residential Services Business Manager, +61 9902 5823
Position Description
Admissions Officer
Closing Date
Wednesday 7 June 2023, 11:55pm AEST
Supporting a diverse workforce