AddressOverview:
Little City Group, a prominent Airbnb management company, is seeking an exceptionally organised and adaptable individual to join our team as a Property Manager - however not an ordinary PM! Little City Group manages a rapidly growing portfolio of high-quality short stay accommodation, ranging from cheap and cheerful bedsits to luxury private residences and we want to hear from suitably interested individuals who are seeking to use their skills in a more dynamic way. We are offering the chance to work as part of a modern, fun-loving and hard working team from a designer office in the heart of the CBD.
The chosen candidate will play a pivotal role in managing the quality of our growing portfolio to the highest standards, with a primary focus on maintenance management. We require a suitable individual who knows residential property inside out and can trouble-shoot and problem solve like a champion. This person will ensure our portfolio of short-stay accommodation is always at the highest level of quality so our clients can be rest-assured their guests are happy and their asset is in excellent hands.
Additionally, proficiency in financial management is desirable, as the successful candidate will be responsible for finalising direct bookings, running financial reports, managing invoices and reviewing financial statements for client queries.This position works alongside the Operations Manager and requires strong prioritisation skills, organisation skills, the ability to document and follow procedure plus the ability to pivot when necessary. Adaptability is required as filling in for our OM as required is essential.
Hours may be flexible for the right candidate and salary package will be determined based on hours and experience.
Key responsibilities:
Maintenance Management
Manage overall maintenance status and communicate ongoing concerns to property owners.
Generate and follow up on work orders, ensuring timely completion.
Liaise with trades and contractors to coordinate maintenance tasks.
Manage smoke alarm testing schedule.
Handle urgent maintenance issues.
Financial Management
Finalise direct and long-term booking requests.
Run end-of-month (EOM) financial reporting.
Review financial statements for client queries.
Manage premium listing financials and invoicing as necessary.
Upload invoices to company systems for disbursement.
Assist with EOM duties as necessary.
Maintain a property inspection calendar.
General Administration
Manage and respond to guest reviews.
Monitor and manage general Airbnb inboxes, resolving issues promptly.
Manage guest resolutions.
Update internal systems such as required.
Assist in the creation and revision of Standard Operating Procedures (SOPs).
Contribute valuable insights and ideas at weekly team meetings
Ad Hoc Tasks
Purchase replacement items as necessary for properties.
Cover after-hours phone calls as directed by management (for leave purposes).
Undertake additional tasks and projects as assigned.
Answer company phone calls and make outgoing calls as needed.
Requirements
Exceptional organisational skills and the ability to prioritise tasks effectively.
Background or experience in financial management and invoicing is highly advantageous.
Quick learner/seeks assistance independently when required
Strong problem-solving abilities.
Ability to identify areas of concern autonomously.
Excellent communication skills, both written and verbal.
Flexibility to work additional hours to cover staff leave or absence.
How to Apply
If you possess the skills and experience required for this position and are ready to join a dynamic team in the short stay accommodation management industry, please submit your resume and an interesting cover letter outlining your suitability for the role and why you want to be part of our team. We are really keen to see some outstanding applications from applicants with a love of property and tourism.
