AIX Service Desk Engineer – GSDE L3

Position:AIX Service Desk Engineer – GSDE L3

Department:Technical Services

Location:Clark Global City, Philippines

Reporting To:Global Service Desk Team Leader

Subordinates: None

Suitable for:5-10 years up advance technical expert for IBM Power Systems & AIX operating systems administration

Certifications:Two (2) Industry Certification on suitable enterprise platforms. Candidate should hold certifications in two (2) different technologies

1.Introduction

TRT Solutions (trt.com) is a Global IT Services Company that deliver hardware maintenance system, software support, Managed and Professional services along with Web / Cloud Services on IT Server storage and networking infrastructure. We have recently acquired several new global contracts and TRT is now recruiting entry level service delivery technical personnel.

2.Job Description

TRT is built of the quality of the service that we provide to our client whether that is maintenance managed professional or the actual technology itself as service. It is all a service. So, no matter how strong you are in a technology you are unlikely to be a successful applicant for this role without a proven track record in delivery industry best client services. At TRT we service clients not technology a subtle but key differentiation.

In addition, we are looking for applicants that are willing to grow into cross technology specialists as storage, networking, or server specialist instead of just vendor-based specialist. The successful applicant must display a resilience in their previous work history that has meant that they have learnt and achieved where others failed to.

3.Job Functions

The primary functions are to handle technically escalated tickets, conducts incident changes related to IBM Power Systems hardware problem resolutions, AIX operating systems administration, IBM DS8000 series storage administration, IBM Tivoli Storage Manager (TSM) backup and media recovery operations.

Workflow:

1) Handling of escalated tickets across different systems mainly focus on IBM/AiX related issues

· Hardware troubleshooting

· Software troubleshooting

§ Software bugs

§ Software updates

2) Resolve escalated tickets based on SLA and perform high level changes to customer’s environment.

3) Provide Root Cause Analysis of AIX related operating system and software issues.

4) AIX technology level patch installation to resolve known problems or operating system vulnerabilities.

5) Perform AIX system administration task, monitoring of hardware faults and utilization, notification alerts and reporting.

6) Perform TSM backup administration and tape media recovery operations, activate 3rd party vendor for off-site tape storage.

7) Assist in creation/execution of scripts to automate hardware, operating system, services and backup monitoring.

8) Assist Level 1 & Level 2 global service desk engineers by providing technical recommendations relating to hardware and AIX OS related issues.

9) Create/Formulate Standard Operation Procedures, Change Request Forms, System/Infrastructure Design Documentation, and update TRT Knowledge Database regularly.

10) Participate in customer meetings, technical consultations, solutions design, and presentations.

11) Ensures effective communication to internal customers and external partners

12) Mentor L1 & L2 global service desk engineers for technical advancement, and continuously develops personal and team’s technical proficiency and capabilities

13) Creates knowledge-based documentations for escalated tickets

14) Attend to team, client meetings to discuss plans, growth, changes, and issues

15) Respond to Level 1 and Level 2 Support team concerns / questions

16) Assist Consulting Engineers with PSC/work plan creation, MS onboarding & other scheduled activities. Support other IBM/AiX related projects activities contribution to knowledge and experience sharing Required Knowledge

Requirements:

New Candidates

· Candidates must possess a University/College Degree Holder. Preferably IBM Certified Specialist in IBM Power Systems/AIX and Tivoli Storage Manager.

· Minimum of 5 years of working experience in IBM Power Systems mid-range to enterprise level mission critical platforms.

· Good hands-on system administrator experience in IBM AIX, HACMP, VIO, PowerVM, SVC, NIM, HMC, NPIV and LPAR deployment.

· Proficient administration and operations skills in IBM DS8000 series, Tivoli Storage Manager (TSM) and TSM Node Replication.

· In-depth knowledge and demonstrate good understanding of IBM enterprise infrastructure & related technologies.

· Good customer communication and presentation skills.

· Willing to be assigned onsite TRT PH Clark Pampanga

· Experience with AS400 is a plus

· Knowledge in monitoring tools such as Ontune is a plus

Job Types: Full-time, Permanent

Salary: $2,387.00 – $2,918.00 per month

Schedule:

• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Sydney City NSW: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

• Australia (Preferred)