Address
Form of workAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service (SES), and also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services, many capabilities and many partners.
Purpose of the role
The Financial Operations, Alarms and Systems Support unit manages all activities relating to QFES accounts payable, accounts receivable, corporate cards, banking, debt recovery, alarm monitoring financial activities, disaster recovery funding arrangements and financial systems help-desk support.
Reporting to the Senior Finance Officer, you will be a key member of the team responsible for supporting day-to-day activities required to deliver best practice for Alarm Customers, ensuring compliance to relevant policies and standards through the alarms transfer process. You will contribute to improved business processes and the preparation of various financial reporting, invoicing, and account reconciliations to meet service delivery and departmental objectives.
Key requirements
Highly desirable requirements
- Knowledge and understanding of financial management practices and processes.
Your key accountabilities
Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:
- Provide high level administrative support, including review and coordination of transfer related correspondence, reports and other materials to effectively manage critical information and workflows to meet departmental timeframes.
- Ensure all alarm transfer information and associated documentation is maintained and meets compliance with best practice guidelines, corporate governance processes and legislative requirements.
- Record clear, auditable comments against customers' records in finance systems to ensure data integrity and accuracy of information, whilst maintaining confidentiality and compliance with the Information Privacy Act 2009.
- Liaise and respond to telephone and email enquiries from internal and external stakeholders to support the provision of end to end alarm transfer services.
- Undertake investigations on title searches and other relative publicly available search tools to determine and verify correct ownership entities, previous ownership and long-term leases align with alarm management agreements.
- Contribute to the review, development and implementation of best practice and procedures to ensure they meet departmental and service delivery requirements.
- Assist with the maintenance of customer information through the dissemination and collection of updated forms.
- Contribute to a productive working environment by, fostering teamwork and participating in performance and development programs.
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Stimulates ideas and innovation
- Makes insightful decisions
- Builds enduring relationships
- Drives accountability and outcomes
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance
- Respect
- Integrity
- Courage
- Loyalty
- TrustThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
