AddressOur State Government client is looking for multiple AO3 Client Liaison Officers (x5) to join the team on a temporary basis. The roles, based in Brisbane CBD, will be for an initial period to end of December with further extensions likely. The hourly rate of pay will be $43.40 per hour plus super, working 36.25 hours per week.
Working in a Contact Centre environment, you will be handling enquiries via phone, email and online mediums, providing the highest standards of customer service. These positions will suit someone who has previous Contact Centre experience.
This is an excellent opportunity to gain your foot in the door of government and join a great team environment.
Skills required:
• Previous experience in call centre handling
• Ability to handle difficult conversations
• Ability to investigate and provide prompt, consistent and courteous advice to customers
• Ability to provide assistance to clients attempting to access online services
• Ability to identify and case manage client needs via effective questioning, negotiation, conflict management techniques and provide accurate file notes of conversations
If this opportunity is of interest, please apply following the links on this page.
