Aps 6 Peer Team Leader

• Location: Mt Gravatt, QLD
• Salary Range: $97,735 - $110,982 + Attractive Superannuation
• Contact Officer: David Lauw 0457148311 David.Lauw@dva.gov.au

Open Arms is Australia’s leading provider of mental health services for Australian current and former serving military members and their families. Open Arms is committed to embedding Lived Experience and Peer work as an integral part of our service delivery environment. It recognises the importance of a culture where Lived Experience and Peer work is supported and respected as a part of the way all mental health services are delivered. This role will work alongside the clinical teams in delivering an efficacious service and will report to the Assistant Director, Lived Experience.Under the direction of an Assistant Director, the position requires to leverage knowledge and experience gained from their own Lived Experience journey to lead and support Peer Advisors. They will also utilise their experience as a current or ex-serving Australian Defence Force member, veteran or veteran’s family member to inform best practice. Communication and interpersonal skills are paramount, and Peer Team Leader must demonstrate high levels of integrity and emotional intelligence.Under the Open Arms Model of Care, the Peer Team Leader may undertake their own caseload implementing peer support for veterans’ and families’. They will also undertake a leadership and operational supervision requirement with the Peer Advisor workforce within their region whilst working effectively in a multidisciplinary environment.Duties

• Manage a Peer Advisor workforce inclusive of operational supervision and performance management of employees to ensure their ability to meet service delivery requirements.
• Manage more sensitive and difficult problems relating to the Lived Experience practice and The Open Arms Model of Care. Including manage complex client relationships and escalated enquiries/cases and issues.
• Articulate Open Arms vision, strategic and operational goals to staff, including Lived Experience led values of support, hope and connection, and translate this into practice.
• Provide guidance, advice and workload management to Peer Advisors to undertake their roles efficiently and professionally to meet expected standards of service and quality.
• Implement changes based on feedback to maintain and improve service delivery standards and outcomes.
• Utilise understanding of the wider Lived Experience movement and concepts including Lived Experience-led research and training to promote contemporary, recovery-oriented, person-directed service delivery.
• Promote leadership and championing of Lived Experience at all levels and support and guide the development of the Lived Experience workforce.
• Build relationships based upon shared Lived Experience and support the Director to maintain strategic alliances with other business areas of DVA, the Australian Defence Force, Ex-Service organisations, government agencies, and other service providers.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Mandatory Requirements and Experience

• Currently hold or ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check

In addition to one of the above the following is also required:

• Lived experience of Australian Defence Force (ADF) service, either as an ex-ADF member, or as partner/carer of a current serving or ex-ADF member (spouse, ex-partner or widow/widower).
• Lived experience of mental health issues and recovery, which may include as a carer.
• Willingness to undertake relevant training, professional development and professional supervision, including completion of Certificate IV in Mental Health Peer Work.

NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: