Aps Level 5 - Departmental Officer

Job Reference Number 23-SDDIV-18094

Classification APS Level 5

Job Title Departmental Officer (Several Positions)

Division Service Delivery Division

Branch QLD NT Branch

Section QLD NT Health QLD Section

Applications open date Wednesday 31 May 2023

Applications closing date Wednesday 14 June 2023

Location Brisbane; QLD

Status Ongoing

Employment type Full-time & Part-time

Salary Range $81,372 - $88,000

Contact Officer Name: Robert Zillmann
Phone: 07 3360 2833
Email: robert.zillmann@health.gov.au

Eligibility

• To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made

• An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:
o Satisfactory completion of a criminal history check, and where relevant a
Working with Children and Vulnerable People Check.

o Completion of a medical declaration and pre-employment medical (where
required).

o Providing evidence of qualifications.

Division Responsibilities

Service Delivery Division is responsible for providing older Australians with quality

information and supporting seamless access to health and aged care services. We work

collaboratively across the Ageing and Aged Care Group and Department to ensure:

• The My Aged Care website, contact centre, and face-to-face workforce are providing

senior Australians with contemporary, easy to understand information about the

aged care system and the services that are available to them.

• There is stronger integration between the health care and aged care systems so that

senior Australians can transition between settings more easily and get the right care

at the right time.

• We have a robust intelligence and networking capability to support policy

development, program design and delivery, including programs and policies that

impact the outcomes for senior Australians.

• There is appropriate support for the aged care sector to respond to COVID-19 and

other emergency situations.

• Our presence across the country increasingly allows for a localised, regional

approach to health and aged care system regulation and management.

Branch Responsibilities

The Queensland and Northern Territory Offices are responsible for supporting local

implementation of a range of Australian Government health and aged care programs. Each

office has a key role in supporting delivery of programs and services, while managing

relationships and partnerships with key internal and external stakeholders. The Queensland

Office works collaboratively with other state and territory offices as well as policy, program,

regulatory and corporate areas of the Department to achieve the Government’s priorities.

Key areas of focus are aged care, Indigenous health, mental health, regional stewardship

and emergency management.

Section Responsibilities

The Aged Care Qld section works collaboratively with other state and territory offices as

well as policy, program, regulatory and corporate areas of the Department to achieve the

Government’s priorities. Officers in the Queensland team conduct a range of duties in the

following streams: State-wide engagement and provider management, places management,

regional teams and Covid case management. Stewardship is a key focus of Aged Care Qld.

Stewardship of the aged care system is about understanding the whole system. Engaging

with key stakeholders in aged care, senior Australians and supporting aged care providers to

make the changes needed to ensure they provide the highest quality of aged care, and drive

improvements in local delivery of aged care services.

Key Responsibilities

All positions:

• Have a sound general knowledge of the role and functions of the Department of

Health and Aged Care and an understanding of how these relate to the work of Aged

Care Qld,

• Liaise with internal and external stakeholders on aged care policy, project or

operational issues,

• Contribute to the development of team goals, work plans and broader section

planning (including plans and processes to ensure effective engagement with

stakeholders),

• Prepare correspondence and reports including emails and letters on routine and

more complex aged care matters and communications with stakeholders,

• Utilise a range of IT applications Regional Teams (Brisbane Based),
• Support the team in developing an understanding of the local community and the

services within that community including planning for future needs,

• Provide administrative support for stewardship activities to enhance the governance

of aged care and support better outcomes for older Australians including through

identification and escalation of issues, solutions brokering activities, and working

closely with a range of internal and external stakeholders to support effective

delivery of aged care and health programs,

• Assist the team to work with existing service providers to look for ways to

continuously improve services, provide information and education and training in

the local region. State-wide Teams (Brisbane based),

• Support the team to work with existing service providers undergoing challenging

circumstances ensuring that the needs of older Australians are secured,

• Assist with administration support for emergency management and preparedness

functions to support aged care providers and recipients including in response to

pandemics and other natural disasters.

Key Capabilities

• Ability to identify problems or issues and resolve or establish treatments to mitigate.
• Sound written and oral communication skills and the ability to communicate

information coherently and concisely to audiences with a range of backgrounds and

cultures.

• Maintain a well-developed understanding of relevant aged care legislation and policy

frameworks.

• High level analytical skills to accurately identify risk using appropriate decision tools

for reporting/managing risks

• Demonstrated ability to work independently or under limited guidance in relation to

directed responsibilities with the understanding that complex or difficult issues are

discussed with team leaders or experts.

• Ability to work in a changing environment and demonstrated skills in prioritisation,

time management and the ability to take on a changing workplan as discussed with

team leaders.

• Competent in a range of IT applications and record keeping.

Minimum Requirements

RecruitAbility is a scheme which aims to attract and develop applicants with disability and

facilitate cultural changes in selection panels and agency recruitment. All vacancies for the

Department of Health and Aged Care are advertised under the RecruitAbility Scheme.

Job applicants with disability who:

• opt into the scheme
• declare they have disability, and
• meet the minimum requirements of a vacancy advertised under the scheme

are advanced to a further stage in the selection process.

More information on RecruitAbility can be found here: RecruitAbility scheme: A guide for

applicants

Additional Information
Employees perform their duties at the departmental office in the location specified in this

advertisement. If an employee would like to work remotely, the department generally offers

hybrid working arrangements which requires attendance in the office for a minimum of 1

day per week, noting that business requirements may require attendance in the office for

more than 1 day.

Application Response (Single page application)
Your application will be assessed on your ability to demonstrate that you possess, or have

the real potential to develop, the required skills, knowledge, experience and qualifications

to perform the role. These requirements are based on the information provided to you as

part of the job advertisement, in line with the APS Work Level Standards.

Applicants are required to provide a statement of claims framed around the key duties and

key capabilities. Your statement of claims should be no more than one page in total with a

font no smaller than size 10. Applications that do not meet these requirements may not

be considered.

Anticipated timeline

Anticipated timeline for Recruitment

Milestone Date(s)

Applications open Wednesday 31 May 2023

Applications close Wednesday 14 June 2023

Application shortlisting By Wednesday 12 July 2023

Work sample assessment N/A

Panel assessment of work sample N/A

Interviews Week commencing 31 July 2023

Reference checks By 4 August 2023

Selection report finalisation By 11 August 2023

Offers and announcements On or after 21 August 2023

Work Environment Description

Responsibilities – As detailed in Section 28 of the Work Health and Safety Act 2011 while at

work, a worker must:

• Take reasonable care for his or her own health and safety
• Take reasonable care that his or her acts or omissions do not adversely affect the

health and safety of other persons

• Comply, so far as the worker is reasonably able, with any reasonable instruction that

is given by the person conducting the business or undertaking to allow the person to
comply with this Act

• Cooperate with any reasonable policy or procedure of the person conducting the

business or undertaking relating to health or safety at the workplace that has been
notified to workers

• Complete all WHS related induction and training
• Report all work related incidents and/or illnesses to the WHS Section

Description Requirement Additional Information

Administrative

1. Computer Use Yes

2. Generic screen based Yes

3. Sitting at desk Yes

4. Standing for long periods No

Description Requirement Additional Information

Manual Handling

5. Lifting 0-15kg No

6. Lifting 15 kg + No

7. Climbing No

8. Bending No

9. Squatting No

10. Reaching No

11. Push/pull No

12. Sequential Repetitive No

Movements in short period of time

13. Manual dexterity/manipulation No

Work Environment

14. Work with others towards Yes

shared goals in a team environment

15. Works in isolation from other No

staff (remote supervision)

16. Distance walking (ie: Large No

building or inter-building transit)

17. Works outdoors No

18.Works in a call centre No

environment

19. Works in a customer service No

environment

Tasks Involving

20. Exposure to chemicals No

21. Exposure to biological hazards No

22. Working at heights No

23. Requirement to wear personal No

protective equipment (PPE)

Description Requirement Additional Information

24. Requirement for full Colour No

vision

25. Work with energetics and No

explosives

26. Exposure to Petrol, Oil, Lubricant No

Products that may cause

dermatological conditions

27. Exposure to extreme No

temperatures

28. Confined spaces No

29. Exposure to Non-ionising No

radiation

30. Excessive Noise No

31. Low Lighting No

32. Dangerous Goods/ Equipment No

33. Exposure to airborne odours No

Travel

34. Frequent travel - Vehicle Yes Travel may be required in

this role

35. Frequent travel - Aeroplane Yes Travel may be required in

this role

36. Frequent travel - Seaborne No

Cyclic Workload

37. Peaks & Troughs No

38. Frequent Overtime No

39. Rostered Shift Work No

Analysis skills