Address
Form of work Randstad is currently assisting a Fed Govt Dept seeking an experienced APS3 and APS4 Customer Service Officers on initial 6 month contracts. With an hourly pay rate of $41.61 (APS3), $45.26 (APS4) + super.
The Positions
The APS3 (equivalent) positions are the first point of contact and will interact with job seekers, employers and students.
As part of their usual duties, APS3 Customer Service Officer will:
Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
Applying a flexible approach to day-to-day work changes and shifting priorities.
Maintaining accurate records within the Customer Relationship Management System (CRM).
Researching, analysing and making recommendations based on resources and guidelines provided.
Navigating across multiple IT systems in real-time.
Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture
APS4 (equivalent) perform a number of frontline activities. They interact with job seekers and employers via telephone, e-mail and web-chat.
As part of their usual duties, successful candidates will:
Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.
Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
Employing a flexible approach to day-to-day work changes and shifting priorities.
Maintaining accurate records within the Customer Relationship Management System (CRM)
Researching, analysing, and making informed decisions based on the resources and guidelines provided. Navigating across multiple IT systems in real-time.
Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.
The ideal candidate
Applicants should be able to demonstrate the following:
an inherent desire to offer great customer service
communication skills to interpret information, tailor messaging and resolve issues
a commitment to demonstrating behaviours in line with the APS values and Code of Conduct.
ability to work autonomously, navigate complex information and use sound judgement in making decisions
Mandatory requirements
All candidates must:
Be an Australian citizen.
Hold a current National Police Check.
Be willing to undergo and obtain a Baseline Security Clearance.
Benefits of choosing Randstad
We value our contractors. So in addition to benefits from your new employer, we also offer you,
Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
A free Employee Assistance Program offers you and your family support
Access to your payslips at the click of a button via our MyRandstad App
We offer three pay runs a week Plus more
What now
Are you ready to take the next step in your career? If you meet the essential criteria and have the required experience send your resume now.
If you have any questions or perhaps your resume isn’t up to date with your current role email tayla.baillie@randstad.com.au
To apply please click “APPLY NOW” and forward a copy of your most recent CV and cover letter in WORD FORMAT. Once you submit your application, one of our friendly consultants will be in contact with you!
Please note that only candidates that match the above criteria will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
