Aps3 Information Officers

Randstad is currently partnering with a well respected government authority in sourcing multiple APS3 information officers. This is a perfect opportunity for someone that's working in the retail industry to transition into the public sector.

During the first few weeks in the role, you will complete a training program that will equip you with the knowledge and skills you need to succeed in your new role. This involves face-to-face training and opportunities to learn from some of the most experienced team members.

The Role

As an Information officer, you will be taking inbound calls and web forms from members of the public and assisting them with their enquiries, while providing exceptional customer service.

Ideal Candidate

• You are passionate about helping people, naturally empathetic and demonstrate our values
• You demonstrate resilience and able to manage a high-paced work environment
• Have customer service experience – previous experience in retail or exposure to consumer legislation is highly valuable
• You are a team player and excited to contribute to a positive team culture
• Demonstrate excellent communication skills, both verbal and written
• Demonstrate an ability to navigate multiple systems and learn new information

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Strong communicator, verbal and written Able to work in a fast paced, rostered environment Ability to type, detail oriented Able to understand complex information, and explain it to others Resilient, adaptive, flexible, dependable

Education

Secondary School/High School