AddressOur participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 500,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
The Justice Liaison team is part of the Complex Support Needs Branch within the NDIA, and provides support nationally to staff within the Justice System to improve communications between the state systems and the NDIA.
As the Participant Support Officer (PSO) – Justice Liaison you will provide administrative and business support to the National Justice Liaison team.
Where you can add value
You will bring an eye for quality and accuracy, hold strong organisational skills, and have the ability to prioritise competing demands. You will have excellent communication skills and adaptable to change.
Preferred skills in our candidates would include:
- Undertaking a range of data entry within the NDIA’s client records management system (CRM),
- Working to deadlines and ensuring follow up is completed,
- Managing the teams shared email inbox and enquiries to support the Justice Liaison team,
- Administration support for the Justice Liaison Officers and leadership team,
- Organising meetings, e-calendars, agendas and taking meeting minutes,
- Undertaking research and associated reports as needed.
Enough about us, let’s talk about you
Team work is extremely important to us. As a valued member of our PSO team you need to remain positive, resilient and accountable, and be able to work independently and within a small team environment.
You will understand the importance of dealing with sensitive and sometimes challenging information about our justice participants and their complex needs.
This role is administrative based, so strong skills within Microsoft, Excel, Outlook & MS Teams is necessary to succeed within this role.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. Collaborating, connecting and creating a workplace that we can all be proud of. And while were based far and wide across the country, we make sure nobody feels they're out on their own.
- You will work for a socially inclusive and culturally diverse workplace that is making a meaningful impact to the lives of more than 500,000 Australians.
- Access to higher superannuation and above market leave entitlements
- Competitive remuneration and working conditions that support a positive work life balance
- Access to ongoing professional development and learning
While this role is ideally performed from Cooktown - QLD, Charlestown - NSW & Box Hill - VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 18 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close Thursday 13 October 2022 at 11.30pm
If you have any questions, please contact Ann-Maree Slevin on 03 5223 0*** or email ***************@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.
