APS4 Budget Management Planner (Bathurst)

The role is a team membership position that will work within defined parameters relating to the team’s area
of responsibility. The role is accountable under general direction to undertake moderately complex activities
and tasks within established procedures and guidance.
The position provides operational and administrative support that is informed and directed by sound
knowledge in service delivery areas and undertakes some research and analysis activities.
Responsibilities of the role include but are not limited to:

• Analysing participant records using a range of policies, practice guidance and legislation to make

funding decisions in relation to participant plans to help reduce overspending

• Working with participants and their representatives via telephone communication, to identify current

circumstances and spending patterns

• High quality record keeping, including competency with IT systems, adhering to process guidelines

and standard operating procedures

• Research and review decisions and manage moderately complex cases with the assistance of staff

at higher classification level

• Completing administrative and data entry tasks relating to participants
• Contributing to the achievement of key performance indicators, including planning targets
• Key skills required include communication and interpersonal skills

Adaptability
Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g.,
people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying
new approaches, and collaborating with others to make the change successful.
Building Customer Loyalty
Meeting and exceeding internal or external customer expectations while cultivating relationships that
secure commitment and trust.
Continuous Learning
Actively identifying new areas for learning; regularly creating and taking advantage of learning
opportunities; using newly gained knowledge and skill on the job and learning through their application.
Managing Work
Effectively managing one’s time and resources to ensure that work is completed efficiently.
Leveraging Feedback
Taking full advantage of opportunities to receive and explore feedback about own performance (from
assessments, managers, coworkers, internal/external partners, or customers); responding favorably to
feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on
others.
Technical / Professional Knowledge or Skill
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in
position-related areas; keeping up with current developments and trends in areas of expertise; leveraging
expert knowledge to accomplish results.
Managing Relationships
Meeting the personal needs of individuals to build trust, encourage two-way communication, and
strengthen relationships.
Quality Orientation
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all
aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Energy
Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and
determination over extended periods of time.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Customer service, technical proficiency, inbound and outbound calls, budgetting advice, strategy
Education
Secondary School/High School