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SalaryAbout the Role:
The role will be responsible for installing, configuring, maintaining, supporting, and optimising all new and existing network and technology systems across the department.
Successful candidates may be required to work onsite full time due to the nature of the role.
Duties:
- Support video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users.
- Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting.
- Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays.
- Provide support on the M365 platform and Jira service desk.
- Assist with asset logistics requirements, including receipt and distribution.
- Update and maintain appropriate registration of all ICT assets including asset moves.
- Communicate effectively with key stakeholders, including senior executives.
- Investigate technical problems assigned to the team and engage others to assist in addressing such problems.
- Actively manage service desk queues and assist in resolving issues over multiple communication channels.
Key requirements:
- Minimum of 3 years' experience in ICT operations roles e.g. helpdesk
- Experience covering Technology hardware, infrastructure and networks
- Ability to use tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
- Strong customer service and problem solving skills
- Australian Citizenship
Desirable skills:
- Experience with M365 platform including Kiosk and Microsoft Teams Rooms configurations
- Experience working with government agencies or large organisations
- ITIL or another technology certification
If you are interested and match the above criteria, please apply within.*
*Please note that the positions require Australian citizenship and successful pre-engagement checks, including but not limited to a successful National Police Check and two viable references.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
