Address
Form of work Job Information
Industry
IT Services
City
Canberra
Province
Australian Capital Territory
Country
Australia
Postal Code
2600
Number of Positions
2
Job Description
Specialisterne Australia offers an alternative pathway for people on the autism spectrum to connect with employers who recognise and value the contributions and talents that individuals on the spectrum can bring to their organisations. We are excited to partner with Services Australia in their Aurora Neurodiversity Program, servicesaustralia.gov.au/aurora, for Solution Designers from within our community of talented autistic candidates.
About Services Australia
We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.
Aurora offers:
An inclusive recruitment process that allows candidates to demonstrate their skills and capacity in a format that removes barriers from traditional recruitment processes
18-month employment contract with a competitive salary
Learning and development – including on-the-job and formal training/qualification
Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
A dedicated agency relationship manager.
About the role
APS5 Solution Designer (2 Vacancies)
About the team – Digital Medicare Enrolments Project
The Online Systems Branch is responsible for delivering digital solutions that provide improved and consistent experiences for our customers, staff and partners. The branch works closely with business areas to design and deliver simple and helpful services. While we design and build the user interface for customer ease, we also ensure the staff experience is just as simple and that systems just work.
The branch is responsible for the design, development, testing and production support of:
Centrelink online self-services, for customer online accounts, claims and data exchanges
cross government Information Communications Technology (ICT) online self-services for Department of Veteran Affairs and National Disability Insurance Agency
enterprise outbound communication, such as letters and notifications
Interactive Voice Response (IVR) and voice bio-metrics
Tenure
The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.
Location of role
These roles are located in Canberra, ACT
What you will do
Solution Design Professionals design, create, evaluate and document technology solutions on new and existing ICT systems.
Solution Designers are responsible for designing and analysing ICT systems and products. They gather requirements for process improvements and new features by engaging business users and development and testing teams. They are responsible for writing functional specifications from the business requirements.
deliver flexible, quality service and products to improve customer experience
work under the general direction of senior staff to deliver results
make ethical, evidence-based decisions
build rapport and maintain stakeholder relationships.
As a Solution Designer you will work as part of a multi-skilled team. Duties may include some or all the following:
perform analysis and evaluation of business processes and requirements
support the creation and implementation of solutions to meet business needs
support the creation and maintenance of solution documents
provide support to daily operations and monitor performance of business solutions
adhere to delivery and support methodologies and contribute ideas for improvement
perform technical application assessments considering risks and benefits
conduct testing activities such as test coverage reviews, formal or informal test execution and test planning
collaborate with stakeholders to resolve issues, solve problems and ensure effective and timely implementation of projects
undertake project quality management tasks such as peer and quality reviews of specifications and design documents
prepare correspondence such as reports and technical documentation for review by senior staff
escalate issues as required and suggest alternative approaches and solutions
assist with cost analysis activities as required
support the life cycle of changes and improvements to systems
provide training, guidance and support for new staff where required exercise delegations in line with legislation and guidelines as required
Requirements
What you should have
These things are important to have:
translate technical information for non-technical audiences
communicate clearly with both technical and non-technical audiences, both verbally and in writing
identify and analyse information and make recommendations based on evidence
think critically and analytically to solve problems
work collaboratively and integrate agile ways of working
adopt and support others to adopt emerging trends and new ways of working
seek and suggest innovations and improvements
identify and assess risks and take appropriate action
manage time and organise work to support team performance expectations
support change initiatives and encourage others to embrace change
discuss issues with credibility, transparency and respect
work in a changing work environment
What is nice to have
These things are not essential, but if you have them that’s great:
Love problem solving
Enjoy performing research and analysis activities
Can communicate and convey key messages, verbal and written
Can work as part of a team
What you must have:
Must be 18 years of age or older
Must have a diagnosis of autism (includes Autism Spectrum Disorder; Asperger’s Syndrome; Autistic Disorder or PDD-NOS). ‘Specialisterne will be required to provide evidence of your diagnosis to Services Australia to confirm your eligibility for the program.’
Must have proof of Australian Citizenship and agree to Services Australia background checks
All candidates must be able to undergo a police check, and some will require a government clearance.
Must be able to participate in the Specialisterne Workshop and Assessment Centre process
Benefits
About Specialisterne Australia
Specialisterne Australia exists because autistic candidates are being overlooked for employment, largely due to the many barriers that autistic candidates come up against when competing for employment in typical recruitment practices.
Specialisterne has created an end-to-end recruitment and employee support framework that removes those typically found barriers, and replaces them with practical, demonstrative assessments and activities whereby candidates, over a patient process, have the opportunity to:
better understand the requirements of the roles they are competing for to assess if they are the right opportunities for them
meet team members and managers throughout the process
connect with others who have previously gained employment via this program
demonstrate through practical assessments and activities their motivation and suitability for the available roles over a patient process
‘show’ what they can do (not just tell someone what you can do)
At Specialisterne Australia our values are Respect, Clarity, Accommodation, and Accessibility. We keep these in mind in all that we do. We work with our partner employers to promote and sustain a diverse and inclusive workforce.
To support you further throughout your journey, we provide a mentor and buddy, and we work with you to tailor an individual plan to accommodate your needs in the workplace, also providing a period of support for both you and your future employer, ensuring a successful transition into your new role.
