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Form of work Fixed term contract until June 2024 for a Desktop Support Officer with the South Australia Police (SAPOL).
Your new company
South Australia Police (SAPOL) provides a diverse range of services to the community. These services are aimed at producing a safe and peaceful environment by the minimisation of crime and disorder. It is a large complex organisation which, because of the nature of its operations, is constantly subject to public scrutiny and accountability. It provides services to a range of different locations (over 100) spread across the State on a 24 hour a day basis.
SAPOL’s vision is to provide a visible, responsive police service for all South Australians. All SAPOL employees are guided by Our Values of Service, Integrity, Courage, Leadership, Collaboration and Respect. SAPOL is an organisation with a proud history and an exciting vision for the future.
Your new role
Working in a team environment you will be responsible for providing technical expertise in provisioning and servicing of end user devices such as laptops, desktops, mobile devices, other peripherals and licensed applications. You will be involved in supporting and building the desktop SOEs, installations, configurations and maintenance of applications and devices, decommissioning of devices, asset management and documentation.
You will be supporting and delivering technical advice across a diverse range of tools and technologies within SAPOL including Windows 10, Active Directory, SCCM, NetMotion, and Equitrac.
Your role will involve collaboration with other teams and departments within SAPOL as well as external vendors. You must demonstrate excellent communication and interpersonal skills and be a team player, eager to work together and exchange information whilst providing quality service to SAPOL staff.
Your experience working in a large and complex environment, along with your self-driven and highly motivated attitude, will help you to succeed in this role. In this role, you will be doing BAU work with the potential for opportunities to work on projects.
What you'll need to succeed
Experience in the provisioning and support of desktop hardware, software and peripherals.
Demonstrated knowledge of current end user devices and technology required to undertake modern policing activities.
Previous experience with Windows 10, Active Directory and SCCM.
Ability to adapt to new and changing technologies and understand and apply new technology concepts.
Understanding and practical experience working in a SDLC and ITIL environment
Sound oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others.
Be available and willing to the possibility of working briefly away from home (typically not more than one week at a time).
Possession of and willingness to use a current driver’s licence.
What you'll get in return
Salary -
ASO4 $74,315 – 77,901 per annum plus super. Special Conditions please contact Ravindu for the Position Information Document.
Benefits -
This is a great opportunity to join a large SA Government department that is going through a transformational change period and investing in ICT as a driver of business excellence.
What you need to do now
If you have the necessary experience as a Desktop Support Officer then please apply via the link below with your CV, cover letter and response to the selection criteria above or contact Ravindu Tharuka on Ravindu.Tharuka@hays.com.au or 08 7221 4181
LHS 297508 #2755232
