Address
Form of work Job Number 23098927
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
We are seeking an Assistant Duty Manager to join our Front Office team at Four Points by Sheraton Melbourne Docklands on a Part-Time basis!
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as an Assistant Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
Assists in the management of day-to-day operations and ensure the quality and standards of the hotel are met.
Guests arriving and departing the hotel through the check in and departure process.
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience.
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations.
Build and strengthen relationships with existing and new travellers to enable future bookings.
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
