Assistant Manager

Pinocchio's Pizza Illawarra requires an experienced and motivated Assistant Store Manger.

Pinocchio's Pizza Illawarra has been operating for over 18 years in the Illawarra and is a well known and liked business. Our team loves working in the business and building great customer relationships.

We are looking for candidates that would like to grow with the business as it continues to expand. If you have long term ambitions to work in the food industry, as an industry professional, we would love to have a chat to you. 

Title: Assistant Store Manager.

Position Description:

The Assistant Store Manager is responsible for the day-to-day operations, meeting budgeted and projected growth targets, and people management of the store. The Assistant Manager reports to the Store Manager.

Major Areas of Responsibility:

· Provide feedback and report to Store Manager (primary report) and Business Owners.

· Develop and manage Supervisors and key employees.

· Manage an on-shift Staff Team of up to 20 people.

· Day-to-day operations.

· Meet and maintain budget.

· Build sales and meet growth targets.

Specific Responsibilities of the Job:

Provide feedback and report to the Store Manager and Business Owners:

- Completing all daily reporting responsibilities.

- Any budget discrepancies.

- Enforcing staffing policies and reporting any breaches.

- Reports and maintains customer liaison and feedback.

- Maintains and reports relevant store issues including maintenance log.

Develop and manage Supervisors, training team and employee base:

- Conducts performance appraisal and feedback to all employees in conjunction with the Store Manager and Business Owners.

- Ensures all employees understand policies and procedures.

- Ensures, with the Store Manager, Supervisors meet daily tasks and job requirements.

- Contributes to good communications within the Management Team.

- Monitors and provides training and employee feedback to the Store Manager.

Manage a Staff Team of up to 20 people:

- Ensures good relations between Management and Staff.

- Identifies and develop key individuals.

- Grows develops and maintains workplace policies.

- Effectively manages daily rostered employees and maintains roster structure.

Day-to-day operations:

- Ensures store is effectively managed and staffed.

- Responsible for maintaining cleanliness standards of the store.

- Manage ordering and stock levels as directed by Store Manager.

- Ensures product quality and consistency.

- Leader in customer service standards.

- Ensure food service and safety.

- Security of store and staff.

- Balance floats and daily takings.

- Ensures timeliness of shift requirements including ticket times, delivery runs, store opening hours and employee expectations.

- Maintaining the face of the business.

- Maintain cleanliness standard and roadworthiness of delivery vehicles.

- Interact with customers and listen to resolve customer feedback.

Meet and maintain budgets:

- Adheres to projected budgets including rostering and staff costs, food cost and store costs.

- Reports positive and negative variations and expected variations of budget guidelines to the Store Manager.

Build sales and meets growth targets:

- Actively engages new customers.

- Seeks areas of opportunity in food cost, labour costs and store costs.