Working closely with our Director of Food and Beverage, you will be responsible for managing the day to day operations of the Hotel's Outlets: including Blvd Café and Bar, in room dining and the Restaurant for buffet breakfast. Ensuring consistent hospitable service and ultimately a seamless dining experience for all guests as well as:
- Working closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.
- Conducting daily briefings in the outlets to ensure all team members are aware of key information/updates in the Hotel and also give and receive feedback from team members.
- Maintains positive guest and colleague interactions with good working relationships.
- Supervising the outlets food and beverage stock, completing stocktakes, controlling costs, ordering, profit and loss expenses and wages through effective staffing levels
- Working alongside your diverse team and while motivating them to deliver the best guest experience, every time.
- Assisting with rostering, approving timesheets and team management
- Liaising with our guests and Chef/kitchen brigade to ensure the team are aware of specials/promotions and dietary requirements are arranged.
- On-boarding and training new team members
- Assists to maximise the effectiveness of team members by developing each of their skills and abilities through the appropriate training, coaching and/or mentoring.
What we are looking for:
- Previous experience working across multiple outlets desirable but not essential
- Proven leadership skills with experience training and supporting a large team
- Strong knowledge of the local dining scene and industry trends, cocktails and coffee.
- Hold a current QLD RSA is essential
- Has a passion on growing and developing a team of passionate restaurant and Hotel people.
- A person with energy, drive, and a positive attitude that will be contagious to your colleagues to uphold service our Novotel brand and quality standards.
- Experience with financial objectives including stock control and rostering
- A good attention to details and sound Microsoft office skills for administration duties
- The ability to work a flexible roster, including mornings or nights, weekends and public holidays.
- Must have the appropriate legal requirements to work in Australia.
Why work for Accor?
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals plus uniforms and meals provided and you can take advantage of exclusive rates across Australia – from 30% off, starting from your first day!
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Apply now to begin your Accor journey!
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.