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Novotel Surfers ParadiseSee more

addressAddressGold Coast, QLD
CategoryFacilities

Job description

Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Hanlan’s Restaurant & Bar, on# 5 outdoor bar, as well as in-room dining.  We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests.  For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

At Novotel we love to bring the joy of travel and hospitality to all our guests and that’s where you come in.

  • Full-time role
  • Car parking provided

We currently have an opportunity for a guest service orientated professional to join our friendly Front Office team as an Assistant Manager, Night Audit. In this role you will report directly to the Night Manager and Guest Welcome Manager and will be responsible managing the Night Audit team in the Night Manager’s absence as well as:

  • Hold responsibility and accountability for the efficient operation of the Hotel while the Night Manager is not on duty.
  • Cross check and balance work completed during the day for all outlets on a shift.
  • Warmly welcoming guests, assisting with luggage and ensuring a efficient arrival and departure of our guests
  • Ensuring professionalism and accuracy with information and billing during arrival and departure
  • Assisting in maintaining responsibility for the overall auditing and administration function of the Night Audit team.
  • Maintaining procedures for cash handling and security on front desk
  • Conducting daily Hotel auditing including balance of revenue and payments from all hotel outlets
  • Proactive complaint resolutions, focusing on a win/win outcome
  • Promptly responding to all enquiries; including reception, switchboard and reservations
  • Ensuring all details of regular guests and Loyalty members are updated regularly
  • Proactively working with our security team to effectively manage the safety and security of our guests and be prepared for fire or emergency situations

What we’re looking for:

  • Previous experience within night audit in a high volume hotel, 200+ rooms
  • Proven experience with PMS: Opera preferable
  • Exceptional customer service skills, communication and time management skills
  • Strong Microsoft office skills and an excel rock star
  • A friendly and warm personality with immaculate grooming and presentation
  • Ability to work unsupervised
  • A willingness to use initiative and strong problem solving skills
  • Possess a proactive and resourceful approach with high level of accuracy and attention to detail
  • The ability to work evening shifts 10pm – 6am over a rotating roster as per business needs
  • Willingness to obtain or have a current QLD RSA and First Aid Certificate
  • Qualifications in Accounting and/or Finance desirable however not essential
  • Excellence in your field and the demonstrate the ability to act as a true ambassador for our Hotel.

In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide. 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Refer code: 323843. Novotel Surfers Paradise - The previous day - 2022-11-25 09:56

Novotel Surfers Paradise

Gold Coast, QLD

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