Assistant Project Officer - Customer Experience & Program Delivery (Cxpd)

Assistant Project Officer (Grade 5/6) - Customer Experience & Program Delivery (CXPD)

Great opportunity for a suitably experienced Assistant Project Officer to implement and manage key strategic business transformation and regulatory projects to support the Better Regulation Division (BRD) in a time of immense change.

• Grade: Clerk Grade 5/6
• Salary range: $89,707 to $98,982 + superannuation and leave loading
• Duration: Ongoing position
• Applications close: Thursday 8th December [at 9.59am]
• Location: Location flexible (with occasional travel)

About the team

An exciting opportunity exists for an Assistant Project Officer to join the Customer Experience & Program Delivery (CXPD) stream in the Better Regulation Division (BRD). The CXPD stream is a newly established team that will deliver priority and strategic programs across the business which aligns with strategic direction and executive priorities.

We are changing the way regulation is done in NSW Government and aim to leave a legacy where we deliver a true customer and community first approach through our regulators including SafeWork, Fair Trading and the Building and Property Commissions.

How can a regulator be customer centric?

How do we better understand the needs of our customers and not simply adopt a one approach for everyone? How do we improve and streamline our processes to reduce lengthy delays that can impact our basic human needs of shelter and a safe place to live?

This brand new team will work from the inside out to combine customer experience with program delivery to achieve a harmonious balance between delivering on our role as a regulator but ensuring that the customer is always first.

Programs of work, not just the day to day

Whilst we have big goals to achieve in modernising customer centric practices and delivering on daily outcomes, the scope to work on some diverse programs and build a function from the beginning is an exciting opportunity.

Your responsibilities will include

These roles will support the transformation of the internal strategic direction of BRD including:

• designing, delivering, and coordinating key strategic or regulatory projects
• delivering executive support, governance, and internal compliance activities
• delivering business implementation and transformational change activities.

This is a fantastic opportunity for those who have demonstrated experience in supporting strategic business projects and initiatives, can develop relationships across a diverse range of internal and external stakeholders, and possess strong written and verbal communication skills. The roles require you to be flexible, highly organised and adaptable to changing priorities and ad-hoc requests.

For more information on the role and its accountabilities, click to view the role description.

Key challenges

• Flexibility responding to changing priorities and timelines
• Limited access to senior stakeholders
• Varied cultures and availability of subject matter expert (SME) resources across diverse business areas
• Fast-paced hybrid project methodology.

To be successful in this role you will be able to demonstrate:

• Ability to support all facets of project and program management including project proposals, documentation, governance, reporting and evaluation
• Communication, collaboration and coordination skills, to liaise with relevant stakeholders regarding project status and implementation issues
• Demonstrated ability to quickly establish and build positive and productive relationships across teams and business areas
• Provide a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support project management delivery
• Strong problem-solving skills with a solution focused collaborative approach
• Proven experience being responsive to shifting priorities and the ability to be agile and flexible, delivering outcomes quickly.

For enquiries regarding this position, please contact Emma Brodie .

Closing date: Thursday 8th December [at 9.59am]

What we need from you

To start your journey towards becoming our Assistant Project Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding recruitment, please contact Thomas Hanbury, Talent Acquisition Advisor at .

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

Click to access the Role Description. For enquiries relating to recruitment please contact Thomas Hanbury via tom.hanbury@customerservice.nsw.gov.au.

Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 8th December [at 9.59am]

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement .

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tom.hanbury@customerservice.nsw.gov.au or 02 9494 8351.