Address
Form of workSalary
Full Time
About Capella Hotels and Resorts.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The Assistant Restaurant Manager oversees all facets of the restaurant. The manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant colleagues.
The Role
Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Communicates expectations, recognises performance, and produces consistent desired business results.
Assists the Outlet Manager to oversees and manages the daily operations of the venue and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
In absence of the Outlet Manager, represent the department.
Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
Conducts theoretical, formal and practical (on the job) training for all operational staff.
Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
Take ownership of individual's growth and be involved in career progression and succession planning of team members.
Talent Profile
Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred
2 - 3 years prior experience is similar role/capacity at luxury hotels/resorts or renowned venue
Working knowledge of restaurant management system (e.g. POS, Reservation System, Purchasing System)
Competent computing skills
Excellent communicator with personable character and a passion in guest relations management
Very good command of written and spoken English
Valid working rights in Australia
- Kindly be informed that only shortlisted candidates will be contacted.
