- Want to make a real difference to customers lives and help achieve their goals?
- Be part of the Brilliant Orange culture; we bring empathy and a human approach
- Access to first class learning and development pathways
We’re open on Monday, Wednesday and Friday to serve customers face to face. On Tuesday and Thursday we’re closed to assist with our customer's enquiries over the phone. Together we deliver brilliant customer experiences.
Day to day you will be responsible for:
- Holding needs based conversations with our customers, building genuine long-lasting relationships in person and over the phone.
- Providing efficient, accurate and quality solutions across all customer segments
- Resolving customer queries and complaints in a timely and professional manner, at first point wherever possible.
- Keeping up to date on Bankwest products and assisting customers with products such as home loans, personal loans, credit cards and savings accounts
- Experience in a customer service role where you have built rapport and supported customers to achieve their goals
- Excellent active listening skills
- Confidence when speaking to customers in person and over the phone
- Curiosity and willingness embrace new challenges and learn new skills
- A passion and sense of enthusiasm for providing brilliant customer service
Don't wait, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 31/12/2022