Bilingual Community Engagement Officer

Hume Libraries is a contemporary Library Service, located on the northern fringes of Melbourne. We currently have a vacancy available for a suitably qualified Bilingual Community Engagement Officer.

Data from the 2021 Census showed that 155 languages are spoken in Hume City, with almost 49% of the population speaking a language other than English.

• Permanent Part-time 24 hours per week
• $73,776.74 per annum (pro rata) plus Superannuation
• Join the City lifestyle team.

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Hume Libraries is a contemporary Library Service, located on the northern fringes of Melbourne. We currently have a vacancy available for a suitably qualified Bilingual Community Engagement Officer.

What you’ll be doing:

• Prepare and present early years programs in English and a community language (Baby Bounce, Rhyme Time, Story Time) to parents/carers and children in a wide range of community settings and appropriate Council service points.
• Initiate and maintain effective working relationships with internal staff, preschools, childcare centres, playgroups, maternal and child health centres and other service providers.
• Assist in the development of procedures and processes for the operation of bilingual early years programs to improve processes and meet current and future objectives.
• Provide accurate, timely and courteous information and assistance to internal and external customers. This will include providing information on services and programs via telephone, SMS, and email, utilising all available resources.
• To undertake administrative support to the Bilingual Engagement team.
• Assist with developing schedules, bookings and connections to local groups and providers.

The skills and experience you’ll bring to the role:

• Skills in planning, developing, and delivering engaging and entertaining early years programs in English and in a language other than English, applying a basic understanding of early language and literacy development.
• Skills in oral and written communication with clients, other employees, and members of the public and in the resolution of minor problems.
• High level customer service skills with an ability to deal with difficult situations and present a positive Council image.
• Experience engaging with children, families, and community service providers 
• Application of standardised policies, procedures, and practices in the operation of equipment which requires a limited degree of skill.
• Knowledge of Library collections, programs, and services.

Required Certifications & Qualifications:

• Certificate III in Children’s Services or similar, Certificate III in Library/Information Services, or equivalent on-the-job experience or training.
•    Current Working with Children Check.
• Current driver’s licence.

For any enquiries, please contact Sarah Restuccia on ******@hume.vic.gov.au. To apply for this position please click in the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.