Branch Manager Vehicle Rental – Mascot

About the Company:

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years. Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services. With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role:

Reporting to the QLD Area Manager, we are looking for a Branch Manager who is ready to take the next step in their career, where you will be accountable for the overall day to day running of our newly opened off-site Sydney Airport Branch of Everything Fleet. The focus of the role will be to ensure the smooth day-to-day operation of the branch where you will provide both face to face and over the phone customer service and reservation support to both Corporate and Retail customers. You will also need to ensure that all vehicles are utilised to maximum capacity whilst providing an exceptional customer experience. This role is a permanent full-time role, where you will work Monday – Friday, predominantly office hours 8.00am – 4pm, with flexibility to work additional hours to meet the needs of the business. The successful candidate will preferably have experience in the Car Rental / Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of carrying out this role autonomously as you will be supported by the QLD team.

Please Note: Training will be provided both locally in Mascot with opportunities to travel to the Gold Coast for additional training and to meet the team.

Key Responsibilities:

Ensure the day-to-day operations across the branch are running as efficiently and effectively as possible
Meet and greet customers; complete subscription and/or rental agreements, validate customers documents such as Driver’s License, take credit card payments and accurately update the system
Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
Fleet Management ensuring the right vehicles are on site for the day/week’s bookings and maximising their utilisation
Resolve any escalated issues in a timely and win-win outcome for both the company and the customer, with the support of the QLD Team
Provide daily/weekly reports as required by the Branch Manager
Focus on being best in class in all areas including customer service, sales whilst providing operational excellence and always ensuring you act as Brand Ambassadors
Adhere to all compliance, WH&S and all policy and procedures to ensure a safe working environment
Assist with ad-hoc duties and administrative duties as required

Required Skills & Experience:

Extensive experience in the car/truck rental or subscription industry is a MUST
Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly with both Corporate and Retail customers
Ability to work autonomously with the support of the QLD team as this will be a newly opened branch
Experienced in dealing with customer issues and conflict resolution quickly and effectively resolve escalated issues
Strong computer skills with the ability to quickly learn the point-of-sale software
Ability to multitask, be highly organised with have a strong attention to detail
Take pride in your work, the office that you work in and the presentation of the fleet of vehicles
Hold an open, drivers’ license with no restrictions and a good driving record and your own reliable transport to get to work

Benefits:

The successful candidate will be rewarded with a competitive salary, a mobile phone and a variety of benefits such as:

Bonuses / performance incentives
Reward and recognition programme
Ongoing career development and progression opportunities
Product discounts
Paid uniform
Fortnightly pay
Paid day off for your birthday (after 6 months)
The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.

If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.

Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $60,000.00 – $65,000.00 per year

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• 8 hour shift
• Flexible hours

Supplemental pay types:

• Bonus
• Performance bonus

Work Authorisation:

• Australia (Required)