AddressAs a customer service representative, you will be pivotal in educating the community on our client’s large-scale infrastructure project. Focusing on community relationships to inform and drive uptake, you will be highly motivated, self-starting and have fantastic relationship building skills.
This is being offered on an initial 12-month contract.
Key Responsibilities
- Developing relationships within the community to educate the benefits of the project;
- Helping customers manage their current experience, troubleshoot, and resolve queries; and
- Demonstrating support to the local community whilst operating the Community Hub facility.
What else are we are looking for?
- An effective communicator with a confident and friendly personality;
- Management and accountability of the facility;
- Stakeholder management, both internal and external;
- Telecommunications experience preferred but not necessary;
- A passion and capability with technology and hardware;
- Able to empathise and provide meaningful support for customers in challenging circumstances (i.e. natural disasters);
- Consent to compulsory Police Check, Anti-Money Laundering and Working with Children's Check (WWCC); and
- The ability to travel to and from work independently.
A standard working week will be from Monday to Friday; however, flexibility is required for campaigns and meetings with stakeholders. The role will be working in Batemans Bay, NSW.
This role requires a mixture of skills and experience; we are looking for the right person rather than the right background. If you think you could be successful in this role, regardless of your experience or background, we want to hear from you.
