Address
Form of work Take ownership of our in house cafe & business centre.
Great Place to Work certified.
Personal development, wellness & lifestyle prioritised.
Reports to: Hospitality Manager (NSW, QLD & ACT)
Start date: Immediate
Location: Civic Quarter, Canberra
Employment type: Permanent Full Time
Ordinary hours of work: You are expected to be contactable between 08:30 and 17:00
Salary: Discussed at interview stage
About Hub Australia:
Founded in 2011, Hub is widely considered the market leading premium workspace-as-a-service platform in Australia and is renowned for its customer service. We deliver hospitality driven solutions that create workspace experiences that people love. We are the trusted local workspace partner for businesses and landlords that choose Hub because we help them attract and retain the best talent and tenants.
Hub manages premium flexible workspace, business lounges, concierge, building activation and other amenities across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. We have further locations under development in suburban locations on the eas tern seaboard, as well as Perth. This national network will mean that Hub will be in the unique position of being the only local operator to provide a consistent, premium experience for businesses to support the hybrid workplace demands of the talent they need to succeed. Hub has been listed as one of Australia's best employers by Great Place To Work for the last 3 years running and it's our commitment to creating a thriving culture for our Hub team that in turn makes it possible to in turn do the same for our customers' workplaces. Hub is a certified Bcorp and carbon neutral organisation. All locations we operate are also certified carbon neutral and WELL Health and Safety accredited.
Our 3-year strategy is to create Australia’s best workspace-as-a-service platform for businesses and their teams to love where they work.
Your Role:
Hub’s Hospitality Lead will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team, following prescribed service standards and constantly seeking to go above and beyond for every guest.
Responsibilities:
Hospitality Services:
Making consistently amazing coffee;
Looking after our guests in following all prescribed Service Standards at all times;
Getting to know each of our members, their name and their favourite coffee;
Providing assistance to Meeting and Events Team, and catering for guests when required;
Maintaining an overview of stock levels and advising your manager as required for stock ordering;
Keeping on top of industry and café trends, whilst offering suggestions to continuously improve our offer.
Work proactively and motivate the team to meet and exceed all hospitality revenue and cost targets every day
Concierge Support:
Provide Concierge support for the Clubhouse Operations teams when required (peak times, breaks, times of leave etc)
Issue out day passes as accordingly and when needed
Support the clubhouse team with deliveries or couriers, mail and packages.
Welcome prospective members, current members and their guests with warm and welcoming hospitality.
Business Centre / Serviced Meeting Spaces (SMS):
Clean, tidy, set up and pack down for all SMS bookings
Assist with the processing of bookings for the Business Centre when requested
Be able to think on your feet and logically provide technology troubleshooting for the SMS
Arrange casual staffing as required to assist as required. Maintaining and updating the roster to cover busy periods and staff shortages
Provide guests of our Serviced Meeting Spaces with all their catering needs, including morning tea, lunches, tea and coffee etc. in a timely and professional manner
Set up room in preparation for all meetings well ahead of time
Coordinate contractors/suppliers as needed to ensure the smooth running of the business centre;
IT support
Catering
Deliveries
Gardening
Assist with and closely monitor bookings for the business centre, this may include confirming payments, rescheduling and reminders
Key skills & experience:
2+ years cafe head barista/supervisor experience
High-standard Barista skills including knowledge of allergies and latte art abilities;
Experience with operational elements of a cafe (Budgets, ordering, stock control)
Hospitality knowledge and enthusiasm for providing the best customer service to members.
A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with new and existing members;
You have a keen eye for detail and sweat the small stuff that makes member experiences unique and authentic;
The ability to build strong internal and external relationships, work well in a team and independently;
Strong time management skills and able to juggle competing priorities whilst remaining solutions focused;
Most importantly; a desire to grow and learn with a dynamic, growing and supportive community.
Important Metrics:
Happy members (as measured through member surveys)
Hospitality revenue against budget
Daily product wastage against budget
Ensuring internal waste percentage is in line with current policies and BCorp certification criteria
What you’ll be rewarded with:
Being a key member of an energetic, dynamic and fun national team.
Being part of a B-Corp certified company with a vision and plan to make a difference.
Two paid days per year on company time to undertake volunteering, plus a day off within your birthday month.
Phone allowance and use of a (Hub owned) MacBook.
Personalised training and development program.
Lifestyle and wellness fund.
Work for a Great Place to Work certified business.
An invitation to our bi-annual strategy gathering.
All this while working in one of Australia’s most beautiful workspaces!
