PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
Our client is seeking a Resolution Officer to join their team in North Ryde. The key role will see you provide support to of internal and external customers in the resolution of their issues and enquires.
Your main duties and responsibilities will include:
- Flexibility and empathy in resolving disputes, and communicating with customers
- Has a high level of problem solving abilities
- Use high level negotiation skills to come up with resolutions for each unique customer situation
- Answering a high volume of calls
- Investigate and respond to customer complaints and disputes
- Liaise with internal and external stakeholders
- Negotiate suitable options to settle accounts while providing an exceptional customer experience
To succeed in this role, the successful candidate should meet the following criteria:
- Strong attention to detail
- Excellent written and verbal communication skills
- Works well under pressure
- Good organisational and planning skills
- Proficient and accurate data entry
- High level in customer service
- Excellent time management skills
- Experience in a call center
HOW TO APPLY
For a confidential discussion please call Ashlei Goode on 02 8842 2*** quoting reference 210089511.
PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.