Call Centre Operator - State Government

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.

About your new role

As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.

• Answer incoming customer enquiries and requests for information
• Providing up to date and accurate information to members of the public
• Escalating and transferring calls to the right department
• Stay updated on departmental policy changes to determine responses
• Handle customer data and information with confidentiality
• Maintain accurate records and databases

What you will need

The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• Excellent interpersonal communication skills
• High level of professionalism and work ethic
• Strong problem solving abilities, especially in a fast-paced environment
• A positive and resilient outlook
• Advanced computer literacy skills and able to pick up new systems quickly
• Previous experience in a contact centre/customer service role
• Candidates would have to be located in Sydney metro area

There are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home.

You will need to be available for a minimum of 2-3 months.

This is a great opportunity

Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. * Work as part of a diverse workforce

• Make time for what counts
• Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Call Centre Operator - State Government

Education

Secondary School/High School