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Form of work What Makes Us, Us
Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together – collaborating, encouraging and even managing to have some fun.
At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.
Your New Role:
Exciting opportunity to join our passionate team of Candidate Care consultants within the Talent & Workforce Acquisition team. This team sits within Australian Unity’s broader People & Culture function, offering great opportunities for future career development.
In this role you will support candidates and managers through the onboarding journey, from verbal offer acceptance through to the new employee’s first day with Australian Unity. As we streamline & automate our onboarding processes, this team is key to ensuring we maintain & uplift the human centered moments throughout the candidate experience.
As a Candidate Care Consultant, you’ll be partnering with Talent Acquisition Specialists and Hiring Managers to create a supportive and seamless onboarding journey, ensuring the beginning of employment with Australian Unity sets the scene for a great place to work. As part of the broader People & Culture function, the Candidate Care team are an integral part of the Workforce & Talent Acquisition team, guiding candidates & hiring managers from verbal offer acceptance through to the new employee’s first day with Australian Unity.
Please note that this is a fixed term contract.
Your New Role Looks Like This:
Connecting with candidates during onboarding to ensure a timely and quality experience in line with our employee brand proposition.
Efficiently & accurately generating contracts, background checks, managing new starter documentation and system set up.
Maintaining call/query handling targets within service level agreements.
Adherence to company policies & legal obligations for all new starters, including monitoring processes to identify, assess & resolve risks quickly and effectively
Provide key insights on business portfolios, responding to candidate feedback & changing business needs
Contribute to People & Culture projects where required to improve the employee experience episode transformation.
Actively contribute insights to improve the onboarding experience for candidates to ensure that Australian Unity is a great place to work.
About You:
Without you, recruitment stops. Your eye for detail and passion for service will drive you to efficiently and accurately generate contracts, background checks, manage new starter documentation and system set up.
As we streamline & automate our onboarding processes, this team is key to ensuring we maintain & uplift the human centered moments throughout the candidate experience. You’ll be encouraged to actively identify opportunities to improve service levels that ensure Australian Unity is a great place to work.
Proactive, engaged and collaborative approach to your work
Strong customer service experience and solid computer literacy. SuccessFactors and Service Now experience highly desirable however not essential
Strong attention to detail and ability to manage conflicting priorities and manage expectations within tight timeframes
Well-developed verbal communication and interpersonal skills, with proven ability to build rapport, interact effectively at all levels and provide support and advice
Your Benefits:
You will enjoy a range of great employee benefits and rewards including:
Competitive Remuneration and Incentive Program
A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio – including health insurance and banking products
Supported Learning and Career Development program
Flexible Working Arrangements including Work-From-Home days with a real work-life balance
Available access to LinkedIn Learning courses through our great Learning platform
Additional paid Wellbeing and Community Volunteer Days yearly
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
