Primary Details Time Type: Full time
Worker Type: Employee
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.
Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
The Opportunity:
This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered a structured development plan, developed in consultation with you to ensure we're assisting in taking your career in the right direction.
Face-to-face contact with stakeholders through case conferencing, claims reviews and on-site visits.
You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database.
Provide support and guidance to injured people throughout their claim.
Build and maintain strong relationships with customers;
Work in a fast-paced and dynamic work environment; and
Provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives
Your story so far:
To be successful in this role, you will have:
A highly empathetic customer approach and ability to maintain a calm and professional demeanor when processing claims
An engaging and courteous phone manner with the ability to type and talk concurrently
The ability to build rapport and provide timely solutions and recommendations with diverse customers
Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment
Strong computer and numeracy skills with the ability to pick up new systems quickly
Previous experience in customer service, administration and/or operational roles
An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all area
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘At My Best’ well-being program, including free holistic well-being coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Well-being at the Australian HR Awards
Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Join us!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Application Close Date: 29/11/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.