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SalaryCasual Customer Service Officer - Morwell, Moe, Traralgon & Sale
- Flexible Casual Opportunity
- Good Salary + 15.4% Super from $35.68 per hour
- This role will help clients access our services and achieve great hearing outcomes
We are looking for someone who is experienced in customer service and who has a caring and friendly nature, an open mind, an eye for detail, and a positive 'can do' attitude.
The suitable candidate will join our great team who work at our Morwell, Moe, Traralgon & Sale Hearing Centres. There may also be opportunities for you to work at other Hearing Centres throughout West Gippsland, the Latrobe Valley and East Gippsland.
What Hearing Australia have to offer
- 15.4% Super
- Flexible work arrangement opportunities to support work, personal and family commitments
- Employee recognition awards program
- Annual flu vaccination
- Positively greet clients, attend to all counter and telephone enquiries
- Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- Reception and general administration duties includes booking and confirming client appointments, processing claims, data entry.
- Proactively identify client needs and offer professional advice on assistive listening devices
- Minor hearing aid repairs, accurate checking and management of the repairs
- Assisting Audiologists with the provision of clinical services to our clients
- Demonstration of the use of hearing aids and provide practice with clients
- Electronic payments and daily settlement
- Administrative duties including monthly reports and checks
- Experience in providing exceptional, friendly and client centred customer service
- Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office
- Excellent interpersonal and communication skills (written and oral) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
- Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes
The health and safety of our customers and employees is our highest priority and a significant number of roles within Hearing Australia/NAL are covered by government Health Orders or Directives that require mandatory COVID vaccinations. Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.
First Nations peoples are encouraged to apply.
We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia.
The health and safety of our customers and employees is our highest priority and Hearing Australia has implemented a COVID-19 Vaccination Policy. This requires certain roles that are required to work directly with clients, research participants or vulnerable community members to have at least two doses of a prescribed COVID-19 vaccination. If your role requires you to work in aged care or disability care settings, you may also be subject to vaccination requirements required by State or Territory health departments.
Successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.
Why work for Hearing Australia?
Hearing Australia provides world leading research and hearing services for the wellbeing of all Australians. We put our clients and people at the heart of everything we do. Helping thousands of Australians across the nation every day to rediscover the sounds they love. When you change lives, it's more than just a job. Visit to discover more.
Hearing Australia is an Equal Opportunity Employer.
Aboriginal & Torres Strait Islander peoples are encouraged to apply.
