Casual Guest Services Agent

Guest Services Agent

DoubleTree by Hilton Perth - Northbridge

What is it like to work for Hilton?

Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision to fill the earth with the light and warmth of hospitality. And, our amazing Team members are at the heart of it all! For this reason, we value and reward our staff with the following:

• Collaborative and supportive team environment
• Experience in a variety of settings
• Ability to learn, develop skillsets, and grow a hospitality career across the globe
• Competitive award rates, plus superannuation and duty meals
• Discounted stays at any of Hilton's 7000 connected partners in over 123 countries

What is a typical day as a Guest Services Agent?

• Arrive and start the day with the collaborative and supportive team at the lively 100 James Street

Proudly and professionally wearing the DoubleTree brand of friendly and helpful service with your own flair and personality

• Conduct reservation, check-in, and departure procedures for our valued guests with the highest customer service

Utilizing your computer skills and understanding of the operating system
Making appropriate selections for guests and promoting the Hilton Honors rewards system
Assisting guests with charges and payments
Providing the famous welcome cookie
Following procedures and ensuring attention-to-detail for all data processing

• Fulfil comprehensive guest assistance and create unforgettable experiences

Responding promptly to all guest queries and special requests, offering unique solutions
Answering all telephone and email correspondence, prioritizing urgent tasks and minimizing wait times
Knowing the hotel's facilities and services, going the extra mile
Remaining calm and alert, being helpful to all guests and team members

• Work with the team and capitalize on the opportunity to thrive with the Hilton family

Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
Operating safely for the best interests of all parties, making smart choices staying diligent in our service
Accepting all learning opportunities as they arise, creating a cultivating environment

Who is our ideal Guest Services Agent?

• Confident and bubbly personality, with an aptitude for teamwork, patience, and hospitable service
• Strong English writing/reading/speaking communication, with a bonus for those who are multilingual
• Proficient technology skills and attention-to-detail, with a protection of confidential information
• Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
• Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience

With over 7000 hotels in over 123 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to spread the light and warmth of hospitality around the world.

We are Hilton. We are hospitality.

Customer service, Computer skills