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SalaryAre you driven to deliver exceptional client experience, and have a passion for driving change and continuous improvement initiatives?
In our Banking and Financial Services group, embracing and implementing change is at the core of what we do each day. We are seeking CX Change Managers to support project delivery and implementation across our Client Experience division. You will join an experienced team of Readiness Analysts who are accountable for the successful delivery of change and readiness initiatives that enhance client and employee experience.
In this role, you will be responsible for training, testing and communicating changes across the organisation, and ensuring benefits are clearly understood and realised. You will be working closely alongside a broad range of business stakeholders to coordinate, execute and manage the delivery of change initiatives aligned with our key strategic pillars, with a particular focus on digital. You have a strong risk management mindset to minimise operational and non-financial risk throughout the delivery lifecycle. Through excellent communication and stakeholder management skills you bring colleagues on the journey with you. You are naturally curious, love to understand complex problems and easily pivot towards new tools and technology to deliver exceptional results.
You are self-motivated and highly organised with a passion for developing market-leading client experiences and you can manage and track work across multiple boards, initiatives and teams. You are someone who thrives in a collaborative team, bringing excellent communication and interpersonal skills. Your creative mindset coupled with strong analytical and problem-solving ability will see you succeed in this role. Demonstrated experience in managing work using agile principles and frameworks (SCRUM, KANBAN) and / or experience working within a contact centre environment would be advantageous for this role.
If you're ready for a new challenge within a rewarding environment, please get in touch today
About Banking and Financial Services
Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
About Macquarie
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.
Our size and international presence means your work can take you anywhere-across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we're a truly global organisation.
You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.
Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Find out more at
Job no: BFS-969319
Work type: Permanent - Full time
Location: Sydney
Category: Mid-senior, Strategy & Change
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Elise Younan
Opening Date: 18/10/2022
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In this role, you will be responsible for training, testing and communicating changes across the organisation, and ensuring benefits are clearly understood and realised.
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