Change Manager (Technology)

About us

Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's existing public transport network to provide seamless journeys. Our 46 state of the art, fully accessible metro stations and precincts are designed to meet the evolving needs of our customers and communities.

With the Northwest line already in operation and works well underway on the City & Southwest, West and Western Sydney Airport lines, Sydney will enjoy a fully operational Metro network by 2030.

Find out more about

About the team

The Sydney Metro Information & Technology (IT) branch sits within our Corporate Services division. Sydney Metro IT supports the needs of Sydney Metro's portfolio of transport infrastructure projects and the teams behind them. We deliver lifecycle management across digital, products/platforms, security and risk, customer experience, service management, application development and integration, architecture, and technology portfolio management.

We also play an important part in delivering the IT strategies that support Sydney Metro's goals as an organisation by identifying technology opportunities, now and into the future.

Our Engagement & Enablement team are responsible for driving business engagement and partnering, while also managing the 'business of IT' and supporting technology adoption.

The opportunity

We have an exciting opportunity for an experienced Change Manager (Technology) to join Australia's biggest public transport infrastructure program, reshaping transport solutions and making a genuine difference for the people of NSW.

This change manager sits within the Sydney Metro digital experience and adoption team to help bring our experience and adoption strategy to life. The teams' primary purpose is to assess and uplift the digital capabilities and experience of our workforce using technology to ensure better team work, collaboration and improved ways of working.

The change manager will assist the senior manager digital experience and adoption in developing, coordinating, and delivering innovative and interactive strategies and campaigns to ensure the human side of each technology implementation and uplift is comprehensively assessed. Working alongside our Technology Trainer to ensure a positive experience across all lines of business.

Our team's vision is to enable our users to use digital tools as they are intended, and to the fullest extent.

This opportunity is for a 2-year fixed term contract.

Please click to view a copy of the role description.

Read through our to learn more about this great opportunity and our Information & Technology Branch.

About you

To succeed in this position, you'll have demonstrated knowledge and experience in leading technology enabled organisational change utilising recognised methodologies.

You'll leverage your ability to create change management strategies, impact and readiness assessments, and communications to lead employees through structured change activities and workshops.

Your positive approach to consulting, networking, and partnering with stakeholders ensures you are successful in comprehensive change adoption.

Your ability to undertake and manage several projects concurrently shows you understand how to match and prioritise the level of change intervention needed. You are proficient in a relevant change methodology that can be used to inform your approach and input accordingly.

Beyond your change proficiency, you have a general passion for new technology applications and enabling employees to see and reach their full potential.

Salary and benefits

The salary for this position is Transport Service Grade 9 ($142,178 to $159,238) per annum plus superannuation and leave loading.

For more information on Employee Benefits at Sydney Metro please click .

Interested?

By joining Transport for NSW, you'll have access to a range of unique government benefits in a flexible work environment like no other. If you're ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59pm, Friday 9th December 2022.

We're an inclusive and flexible workplace

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements like part-time work, and tailored hybrid options for people who live regionally. We're proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the 'Best Remote Work Strategy' at the Australian HR Awards 2022.

We want to ensure that employees living with disability, as well as those providing care, are supported. Visit to learn more about our initiatives and requesting recruitment and workplace adjustments.

Please contact the Talent Specialist if you'd like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Dawn Grundy at DAWN.GRUNDY@TRANSPORT.NSW.GOV.AU.

#LI-Hybrid