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Form of work Overview
Reporting to the Technology Director of Retirement & Superannuation Solutions (R&SS), you will be responsible for end-to-end program change to deliver on RSS Technology strategy, business growth and client outcomes globally. The role will be working with Project Managers to lead and, in some instances to be “hands-on” with internal and external communications, and training and stakeholder engagement and the overall activities to ensure business readiness to adopt the change.
This is a 6 months Fixed term contract role with potential extension.
Key Accountabilities and main Responsibilities
Strategic Focus
Establish and maintain a change management capability which supports the project delivery process
Nurturing agile ways of working with the Retirement and Superannuation Solution project team to embed an effective operating model.
Uplifting the business change culture.
Operational Management
Create and deliver a communication plan, considering the use of different types and combinations of channels to all effectively reach impacted stakeholders
Manage and deliver agreed change management program within the agreed timeframes
Develop agreed list of change management artefacts to support the change management team in delivering a seamless program for the varied levels of change within the business
Overall responsible for stakeholder impact assessments, hyper-care support, benefit realisation and handing over to BAU
Continuous improvement to strengthen our processes as part of the change agenda
People Leadership
Work with stakeholders to understand business impacts and use this as the foundation for the impact assessment plan
Facilitate change management meetings with assigned working groups/representatives
Work with Learning & Development for the successful delivery of training programs for
assigned changes
Provide support to Project Managers that are delivering change management within a project
Professionally represent The Link Group in client meetings, external and industry forums
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality in line with Link’s core values.
Governance & Risk
Facilitate hypercare to successfully embed change and manage change resistance
Reporting – provide enterprise and client reporting within a regular and agreed timeframe
Delivery a monthly Change Management update for Executive reporting
Govern and maintain all change artefacts and the intranet site
Promote a culture of risk awareness and proactive identification of potential issues
Contribute to the review of initiative successes through participation in Post Implementation Reviews and tracking value of change
Ensure adherence to legal and regulatory requirements
Support Link Group to deliver effective risk management and compliance practices
Enhancing and extending our risk and controls framework to Change management practice
Experience & Personal Attributes
Minimum 5 years’ experience as a Change Manager in project-based environments
Strong leadership and change management capabilities
Strong stakeholder engagement skills
Excellent written and verbal communication skills
Exceptional attention to detail, time management and organisational skills
Strong analytical and problem-solving skills
High level of motivation, innovation, and initiative
Commercial, risk aware and outcomes focused
Ability to work across Link Group organisational boundaries and build strong working relationships with key stakeholders to deliver required outcomes.
Able to effectively work both autonomously and as part of a team
Competent in agile delivery
Thought leadership skills with evidence supporting strong, proactive and productive working relationships
Demonstrate knowledge of current industry related issues
Strategic focus on client delivery and commercial acumen
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.
