Address
Form of work Neuron is the leading shared e-scooter company in Australia and New Zealand. Operating in 27 cities internationally we have expanded to the UK, and also Canada where we are the fastest-growing e-scooter operator. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.
Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.
The Role
Reporting to our Regional Manager, we are looking for a highly motivated and experienced City Operations Manager to lead and manage our local operations in Brisbane. This is an exciting opportunity to make a significant impact on urban transportation and be part of a forward-thinking team.
The Operations Manager will oversee the 360 degree operational function through the management of Neuron's Ground Patrollers, Drivers and Workshop Technicians. The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success.
What You'll Do
Develop and execute a comprehensive city-specific operational strategy, including fleet management, deployment, and maintenance.
Lead, coach, and develop a team of local operations staff, fostering a culture of continuous improvement and exceptional service delivery.
Develop and implement strategic operational plans utilising equipment, manpower and other resources, inclusive of setting daily/weekly/monthly goals for the wider team.
Anticipate and track operational and tactical risks, provide strategic solutions and stay up-to-date on industry regulations, trends and technology.
Handle escalations, own root cause analysis and follow-through incidents to resolution.
Deliver a safe work environment and focus on prevention of accidents and injuries.
Spend time on the streets of Brisbane as needed, helping the Ground Patrollers and Drivers with the deployment, rebalancing and returning e-scooters to designated parking stations or high-demand areas.
Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met.
What You'll Need
Bachelor's degree in Business, Operations Management, or a related field.
3-5+ years of experience in operations management. Any experience in the shared mobility, transportation, or logistics industries is highly advantageous.
Proven track record of managing and leading high-performing teams.
Analytical mindset, with experience using data-driven decision-making to drive operational efficiency and growth.
Self-motivated and results-oriented, with a strong sense of ownership and accountability.
Comfortable working in a fast-paced, dynamic start-up environment, with the ability to adapt to changing priorities.
Strong communication and organisational skills.
Our Values
Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.
Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.
Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.
If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!
Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.
The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.
