Claims Advisor, Newcastle

WHY EML?

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits and a hybrid work model (Two office days & three work from home days once fully trained). We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Annual tenure and performance-based recognition rewards + regular salary reviews
• Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

THE ROLE

As part of our diverse team based in Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Claims Advisor, you will play an integral part within one of our supportive and growing business units, we currently have over 100 Claims Advisors helping injured workers every day in our Support Centre. Your role will consist of 3 elements working on week rotating roster; inbound calls, first contact calls to injured workers and claim administration duties.

We provide you with the best possible start to your new career with us, from your very first day with us you will be involved in our supportive 9-week paid training program to ensure we equip you with all the skills to perform your best within the Support Centre.

The learning we offer is ongoing and this role allows you to create a long-term career where you can grow into other roles in our business in a clear career transition pathway.

This will be a permanent position commencing 24th October 2022 based in the Newcastle office.

YOUR RESPONSIBILITIES

• Providing world class customer service experience that is focused on early intervention in the form of advice, guidance and support to injured workers, employers and other stakeholders
• Assisting injured workers and employers in recovery and developing return to work plans specific to their individual situation
• Collaborating with Injury Management Specialists and other subject matter experts to collect information and assist customers receive expert advice and support
• Recording and maintaining accurate records

ABOUT YOU

• You will show a high level of empathy while being passionate about providing great customer service
• You will be a great listener, display excellent communication skills and have a solution focused mindset
• You will embrace change with confidence and are comfortable with working in a multi-system environment whilst having the ability to handle and overcome challenges
• Having great attention to detail, you will enjoy learning and growing within the business

ABOUT EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 2,800 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Talia Birol or at