AddressWe are seeking a skilled Claims Officer to join our team in Joondalup, Western Australia. The primary purpose of this role is to support the Senior Claims Officer and Government Contracts Manager in maintaining a high quality and compliance framework for our Workforce Australia Enhanced Services contract. The successful candidate will be responsible for meeting contractual obligations related to claims, performance, and external audits.
ABOUT US:
Impact Services grew to be the leading Aboriginal and Non-Aboriginal labour hire, recruitment, and contract services business in the Great Southern Region of Western Australia. Following this success, we expanded across Perth with specialist Jobs & Skills Centre’s in Joondalup, Mirrabooka and Midland.
Here at Impact Services our Core Values are our guiding stars, ensuring that every decision, every interaction, and every endeavour reflects the excellence we strive for.
Our CORE values are: Community and Leadership, Opportunity, Respect and Empowerment.
ABOUT THE ROLE:
- Adhere to Impact Services policies, and procedures under our Work Health & Safety and Quality Management Systems (IMS) and Information Security Management System (ISMS).
- Demonstrate Impact Services CORE values in the way I work, collaborate, and achieve results.
- Manage daily reviews and processing of progress payments in line with Workforce Australia and company guidelines.
- Assist in the monitoring of all placements, outcomes, and the administration of Impact Services and DEWR-funded wage subsidies. This includes investigating the eligibility of payments and analysing data to provide insights on variances, trends, and ineligible claims.
- Support the Senior Compliance and Claims Officer (SC Officer) and Government Contracts Manager (GC Manager) in meeting financial income targets by reporting actual performance against financial targets.
- Maintain up-to-date client databases, ensuring data integrity by identifying and eliminating duplications and errors. Support the collection and maintenance of evidence that meets contractual requirements.
- Educate and support Career Consultants on compliance, claims processing, and service provision related to Enhanced Services.
- Actively liaise with employers to confirm the placement of candidates, ensuring to maintain accurate records of all confirmed placements.
ABOUT YOU:
- You are an experienced and efficient Claims Officer (or relevant experience)
- Excellent communication skills
- Team player
- Knowledge of government contracts and compliance regulations
WHY IMPACT:
At Impact Services, we believe our team members deserve to be looked after.
We offer:
- Competitive salary package.
- 4 wellness days per year + cultural leave days
- Supportive and inclusive work environment.
- Opportunities for professional growth and development.
- Central location with easy access to public transport.
APPLY NOW:
If you have a passion for customer service and a knack for handling challenges with a positive attitude, we would love to hear from you. Submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role to *******@impactservices.com.au.
We are an equal opportunity employer and value diversity at our company.
Don’t miss this opportunity to enhance your career in a supportive and dynamic environment. We look forward to welcoming you to our team!
