Primary Details Time Type: Full time
Worker Type: Employee
Location: Parramatta, NSW or Lismore, NSW
Type: Permanent, full time position
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.
Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
About your opportunity:
We currently have an exciting, permanent Claims Officer opportunity within our CTP Claims team. The opportunity is ideal for an individual whom is motivated to helping people get their lives back together following an injury.
You will be reporting to a Service Manager and will be supported by a Technical Service Officer and Injury Management Advisor as well as innovative rehabilitation initiatives to ensure we have the best strategy for the injured person’s progression through the claim process.
In this position, you will:
Focus on your ability to intervene with empathy early in an injured person claim experience
Facilitate services as needed to get the best possible recovery from the injury following a motor vehicle accident
Liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process.
Your story so far:
To be successful in this role, you will have:
Experience in managing relationships and providing outstanding customer service to all stakeholders
Excellent written & verbal communication skills
Demonstrated empathetic and supportive attitude. A desire to help people return to pre-injury state
Comfortable in managing challenging and sensitive situations with a positive outcome
Ability to be flexible and a positive attitude.
In addition, QBE will provide the following support and training:
The ability and experience of managing end-to-end claims with a fundamental knowledge of the insurance industry and claims processes
Injury management and return to work and health
Legislative and regulatory requirements.
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.