Client Experience Officer

Why we’re the right fit for you

We’re a leading network of independent Australian firms, working together to enable growth and ambition for our clients. And our people.

When you join Pitcher Partners, you’re joining a team with heart. We support each other. We learn together. We’re deliberate about fostering relationships that nurture and empower every individual.

And we’re excited by what’s possible. We know some of the best new ideas come from curious, talented people we haven’t met yet. Perhaps you’re one of them.

About the role

Join our expanding firm as the face of reception where exceptional client care meets administrative skillfulness. This is the ideal role for someone looking to build a career in Professional Services as part of a close knit Client Services team.

The Client Experience Officer will apply their warm and welcoming disposition coupled with, agility, and strong organisational skills to be the first point of call for our clients and stakeholders. Providing high-level administrative support, deliver on exceptional client hospitality and supporting the engine room of the firm. With a focus on efficient workflows, maintaining a productive office environment, and supporting the overall success of the firm, through its client services function, the successful candidate will be able to work in a dynamic role and leave a lasting impression on our clients.

Key responsibilities will include:

• Be the welcoming face that greets clients and stakeholders, creating a warm, welcoming and professional reception.
• Effectively and efficiently manage the first point of call for queries via the switchboard, email and in person.
• Demonstrate a commitment to exceptional client service by providing timely and proactive support.
• Handle day-to-day administrative tasks with accuracy using various practice systems and IT software.
• Oversee and maintain front-of-house operations ensuring they remain up-to-date, are streamlined and organised.
• Oversee meeting room management by booking appointments on behalf of internal staff and clients.
• Offer a welcoming and seamless hospitality service to clients including provision of refreshments and catering where required.
• Responsible for the internal mail distribution process including scanning, filing, sorting, and distributing to respective teams and administrators.
• Work collaboratively with the Client Services team to ensure a cohesive and supportive work environment.
• Identify and implement opportunities for process improvement in conjunction with key stakeholders to enhance efficiency and effectiveness.
• Be a reliable, prompt and professional team player.

Who we're after

Here are the essential qualifications, skills, and personal attributes we’re looking for. If you tick most of the boxes, but not all, we’d still encourage you to apply. Other capabilities you have may make you the perfect fit for the role, and we can work on filling the gaps together.

You are an agile individual with strong organisation skills and attention to detail with demonstrated experience in working in customer/client service roles. You can take instructions and work independently to meet deadlines acting as a stable and reliable foundation in our client services function.

To be successful in this role, you will be able to demonstrate:

• Demonstrated experience in a receptionist or customer-facing role with a proven track record of reliability and professionalism.
• Unwavering interest in client service and the ability to understand client needs.
• Deliver high-level administrative and clerical support for a diverse range of stakeholders.
• Proficient typist with the ability to use professional language free from errors.
• Effective communication and interpersonal skills, with the ability to interact professionally with both internal and external stakeholders.
• Proficient user of MS Office Suite products including Word, Excel, Outlook, Teams.
• Strong communication and interpersonal skills, with a friendly and professional disposition.
• Strong organisation and time management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving skills, with the ability to identify and recommend improvement solutions.

What we offer

At Pitcher Partners we believe success is better shared. That’s why we invest in the future of everyone who works with us, and a culture that supports us all. Our in-house leadership and professional development programs are tailored to your staff level and each explores how to lead with impact.

Join a team with heart...

We actively support your health and social connection with a vibrant culture, great flexible working policy, 12 weeks paid parental leave, community leave, purchased leave program, Employee Assistance Program (EAP), robust learning and development frameworks, firm subsidised social club, workplace giving, and more.

Be there for your clients...

We put a lot of energy into developing meaningful relationships with our clients and each other. It results in a level of trust that creates surprising opportunities for our business. And your career.

Embrace possibility...

We’re inspired by potential. We know there’s always a better way to do something. So we foster an environment of openness. Great ideas can come from anywhere. It all starts with listening.

How to apply

If you can see yourself as part of a team that’s all about people doing meaningful work, and leading with the best ideas, we want to hear from you. Submit your application through the APPLY NOW button. Prospective queries can be emailed to sofia.samson@pitcher-sa.com.au.

Applications will close Sunday 10 March 2024.

Actively improving diversity in our workforce is central to our purpose, and we strongly encourage people from under-represented backgrounds to apply.