AddressON-SITE / Based in Adelaide, South Australia / 20hs initially
Purpose of the role
The Client Liaison Officer/Counsellor implements the strategic business plan for international student recruitment with Vietnamese nationality.
Additionally, CLO will make suggestions to the Admissions Lead to best cater services to international students.
Primary Responsibilities
§ Provide consultation to existing and prospective clients to "close the sale".
§ Prepare and monitor students’ applications and maintain an updated application record.
§ Ensure the regular data entry (student record) in the system (CRM) and verify the data for quality conversion of lead.
§ Coordinate day-to-day business communication with partner institutions (universities, colleges, insurance providers, etc.)
§ Liable to maintain the integrity of client’s data and student admission record.
§ Provide enrolment and visa services to the client and record and manage the client’s data.
§ Participate in weekly meetings, taking minutes and sharing with relevant team members as required
§ Represent the organization at business seminars and promotional events.
§ Execution of business policies on behalf of EEVS and its subsidiaries.
§ Implement customer retention strategies.
§ Maintain an active relationship with partner institutions.
§ Contribute to admission projects, reviews, and process improvement activities.
§ Be part of customer-centric high-performance work culture in order to attain a high level of stakeholder engagement.
About you
Qualifications
§ Bachelor’s degree in progress and/or professional certification in education consultation
Experience
No previous experience is needed as we will train the right person. Nonetheless, we require a sales-driven person, fast-learner, with capabilities to work apropiately in a professional environment.
Skills & Competencies
§ Fluency in English is mandatory
§ Vietnamese native/bilingual
§ Customer service and liaison skills
§ Communication - interpersonal and corporate communication, and
§ Public relation skills, ability to interact, influence, and negotiation skills
§ Pragmatic tech skills – MS Office, Email, and quick adaptation to modern technology
§ Administrative, and team skills
Personal attributes
§ Vietnamese background
§ Professional and personal approach
§ Ability to work under pressure
§ Honesty and integrity
§ Proactive, outcome orientated, and self-driven
§ Confidentiality
§ Adaptive to change.
We can not accept any applications from non-visa holders (with working rights). Applicants must be currently living in Australia.
Job Type: Part-time
Schedule:
- Monday to Friday
Application Deadline: 02/10/2022
