Client Relations Consultant

Acknowledgement of Country

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

The opportunity

Vacenti is seeking a Full time Client Relations Consultant to join the Sales and Marketing Team at Portofino, Hamilton QLD. Reporting to and working closely with the Sales and Marketing Manager, in this role you will create an exceptional experience for potential and existing clients. This role plays a pivotal role in ensuring client satisfaction, fostering long-term relationships, and contributing to the overall success of our business.  This role also assists with the tracking and trending of incoming top line revenue with reference to occupancy and RAD/DAP targets. 

Your main responsibilities will include:

• Provide information about products, services, and key contact points.
• Facilitate tours for potential residents and their family members.
• Identify opportunities to meet and exceed potential resident’s expectations.
• Act as the main point of contact for inquiries and concerns relating to the new Admissions.
• Communicate regularly with clients through various channels, such as email, phone calls, and meetings.
• Address and resolve client issues in a timely and effective manner.
• Manage client accounts, ensuring accurate and up-to-date information.
• Gather feedback from clients on their experiences with products or services and use the feedback to identify areas for improvement.
• Identify areas for improvement in Client Relations processes.
• Organize and participate in client events, conferences, or seminars.
• Stay informed about industry trends, market changes, and competitors.
• Reasonable Ad hoc tasks within your scope of work.

To be successful in this position you will need:

• A personal philosophy and practical approach that is compatible with the Vacenti values which ensure respect for the dignity, privacy and individuality of residents and staff.
• Customer Service experience especially within hospitality or Business to Customer (B2C) sales.
• Highly developed communication skills (written and verbal) and effective interpersonal skills.
• High skill level in influencing non-direct reports with tasks.
• To be considered for this opportunity you must have the right to live and work in Australia. If you are successful, you will be required to obtain a national police clearance prior to commencement.

Equity, Diversity, and Inclusion

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

About Vacenti

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

What do we offer?

• Attractive salary package.
• Access to Company Vehicle (inclusive of Fuel Card and Toll Tag)
• Variety of Tools of Trade
• Financial Wellbeing Programmes
• Access to career progression and professional development through our internal programs and external strategic alliances.
• Work-life balance.
• Our exclusive staff breakfast bar.
• A Robust EVP: Novated Lease (Salary Packaging on specific items), corporate health insurance, travel discounts, gym membership discounts, wide range of retail discounts and more.
• Awards and Recognition.
• Fun dynamic team environment.
• Employee wellness programme.
• Diverse workforce.
• Flexible working hours.
• A friendly, community-like culture of working for a family owned and operated business.

How to Apply

If you have been thinking about a new challenge or a career in the aged care sector, this is your opportunity to join our family.

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.