Address
Form of work $31 per hour + Super | 35 hours per week
NSW Government | Hurstville Location
April Start | 3-month assignment, potential to extend
$31 per hour + Super | 35 hours per week
NSW Government | Riverwood Location
April Start | 3-month temp assignment, potential to extend
About the Client
Our large NSW State Government client works with vulnerable communities to ensure they have access to affordable, quality housing.
About the Role
They are currently seeking a Client Service Officer to join their team in Hurstville. This is an estimated 3-month temporary assignment, with a potential to extend.
Reporting to the Manager, you will be required to provide a broad range of applicant, tenancy and property management services and advice to clients, advocates, and other stakeholders.
Responsibilities
Deliver professional customer service
Answer enquiries, providing timely and accurate responses
Make an assessment based on the information provided to determine eligibility for Housing
Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
Maintains call records, system entries and client/service databased in line with records management guidelines
Undertakes outbound calls to clients to facilitate the completion of specialised and ad-hoc projects including client wellbeing checks
Undertakes service quality checks and follow up on referrals, applications and tenancy/housing related issues
Advocate and provide assistance to clients
Manage tenancies and support clients to maintain successful tenancies
Support tenancy and community participation initiatives to contribute to harmonious neighborhoods and stronger communities
Investigate and action complaints relating to any breaches of the Residential Tenancies Agreement
Monitor property condition, facilitate maintenance where necessary to meet client needs
Conduct in home property inspections, educating tenants on their agreements and obligations
Provide administration support including correspondence processing and reporting to facilitate completion of contact centre’s endorsed work
Manage client information to ensure confidentiality, accuracy and integrity
About You
Current Drivers Licence
Empathetic, supportive nature with proven experience working with clients with complex support requirements
Passionate and advocate for vulnerable clients
Impeccable communication skills, both verbal and written
Takes initiative with the ability to work autonomously
Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
Strong computer literacy and proficiency with MS Office suite
Willingness to undergo a National Police Check
Fully COVID vaccinated or medically exempt
Ability to commence and commit to the duration of the assignment
About Alexander Appointments
With over 20 years of specialist recruitment support to both the Government and commercial sectors, Alexander Appointments have positioned themselves amongst the very best service providers in Australia, offering a unique collaborative model that best supports the overall employment process. For more information about us, please visit our web site -https://www.alexanderappointments.com.au/about
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
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