Address
Form of work $35 per hour + Super | 35hours per week
NSW Government | Parramatta Location
ASAP Start | 3month assignment, strong potential to extend
$35 per hour + Super | 35hours per week
NSW Government | Parramatta Location
ASAP Start | 3month assignment, strong potential to extend
The Company
Our large NSW State Government client provides a diverse range of essential services to protect, promote and support the rights, dignity, choices and wishes of the people of NSW.
Benefits
Supportive team environment
Assignment likely to extend
Central Parramatta location
The Role
As an experienced Client Service Officer, you will be responsible for providing high quality, consistent and timely Estate Management services.
Joining their team of 11 in Parramatta. This is an estimated 3month temporary assignment, with a very strong potential to extend.
Responsibilities
Manage a busy caseload of roughly 40-50 Trusts/Estates at various stages
Deliver professional and empathetic customer service to clients and beneficiaries
Answer enquiries, providing timely and accurate responses
Facilitate the resolution of complaints and issues
Capture, process and lodge personal information into the system
Investigate, gather and collate information to support decision making outcomes
Collect and apportion assets
Processing payment of claims
Issuing closing statements of receipts and disbursements
Records and database management ensuring high integrity, accuracy and confidentiality
Contribute to continuous improvement initiatives
Ensure compliance with best practice and legislative requirements
About You
Demonstrated Client Services, Legal, Financial, Insurance or Case Management experience
Problem solver, analytical and investigative skills
Previous experience within a complex/sensitive environment
Professional, resilient and empathetic interpersonal skills
Impeccable communication skills, both verbal and written
Strong computer literacy and proficiency with MS office suite
Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
High attention to detail
Requirements
Willingness to complete a National Police Check
Fully COVID vaccinated or medically exempt
Ability to commence and commit to the duration of the assignment
About Alexander Appointments
With over 20 years of specialist recruitment support to both the Government and commercial sectors, we have positioned ourselves amongst the very best service providers in Australia, offering a unique collaborative model that better supports the overall employment process. Our mission is to always take the necessary time to understand who we are working for and then utilise our specialist knowledge to ensure long-term career development success for our candidates and strong recruitment outcomes for our clients. For more information about us and why you should trust your job search journey with us, please visit our web site - https://www.alexanderappointments.com.au/about
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
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