Address Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Travel Percentage :
0%
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About us:
This role sits within our Platform Securities business group. Platform Securities are market leaders in the back-office outsourcing services to stockbrokers and wealth managers in UK and Europe.
Platform Securities have been servicing the financial services industry for over 15 years. They are highly regulated and have one of the highest levels of authorisation from the UK Financial Conduct Authority.
About the team:
The Client Services Team is responsible for supporting and providing an exceptional service to both external clients and internal stakeholders with issue and query resolution.
The post holder will be the primary liaison for service side of the client relationship including escalation, will have oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.
What you will be doing:
• Analysing, converting and configuring data within multiple systems
• Complete all tasks accurately, display competency and ensure all SLAs are met, and where not possible, appropriate escalation is completed.
• Maintain knowledge of all team SLA's and appropriate/immediate escalation to the Team Manager if SLA exceptions are identified.
• Promote and demonstrate a good working relationship with internal stakeholders ensuring regular feedback is provided to Team Manager.
• Complete, monitor and progress all client related tasks, queries, and issues to the highest standard
What you bring:
• Analytical experience or similar - able to understand how to convert and configure data within multiple systems
• Experience of Microsoft Office or similar applications
• Good understanding of business configuration processes
• Client services background would be ideal
• Recent graduates with an analytical degree or similar would be ideal
What we offer you:
• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Varied and challenging work to help you grow your technical skillset
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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